Impressed by EA support team
Impressed by EA support team
I returned from the gym and activated my phone’s wireless. A Gmail notification arrived, confirming an order from Orgin for FIFA 15 and Watch_Dogs at 7:50pm—when I wasn’t even home. I reached out to EA via online chat; after a short wait, they assisted me. They asked security questions and provided my name, then processed a full refund of $130, promising a resolution within 5-7 business days. Once I accepted the change in password and additional security steps, they issued a 15% discount code for my next purchase with Orgin. Despite past negative experiences, this interaction left me somewhat reassured about EA.
What's going on? Did you hand over your body to them for this or something else?
It's important to understand how different parts of companies function independently. Just as Samsung once sold processors for iPhones, they could have maintained control to challenge Apple while protecting their own profits. In this scenario, executives focusing on game releases and timelines doesn't necessarily mean poor customer service; in fact, their handling of the situation was commendable.