Error encountered from driver storage system (0x0000003b)
Error encountered from driver storage system (0x0000003b)
I recently just upgraded my gaming build with a new motherboard and everything seemed to be fine for a bit. I was playing Spider-Man Remastered on the High settings and left it on pause during gameplay because I had to deal with something. I left it on for almost an hour. When I came back to resume playing, it went on without a hitch for a bit, but suddenly, the screen froze with an awful buzzing sound and then the PC just rebooted itself with no blue screen at all.
I checked Event Viewer and BlueScreenView,
this is what I found
.
Here's the link to the Minidump if you want to check on it yourself.
https://www.mediafire.com/file/2g7yntr25...1.dmp/file
From what I can gather, storport.sys has something to do with storage and memory.
I'm not sure if this is a RAM issue because I enabled XMP which made it run at a constant 3200mh. Besides the RAM, I'm suspecting it could be a power supply issue or my SSD is already dying (it's at 70% health which is apparently still healthy) Besides the XMP, I never overclock my computer. It might be worth noting that the game was installed in a WD Green SSD with 70% health. I know WD Greens are low-end and not really meant for storing games, but I'm not sure if that has anything to do with it. Just recently, I replaced it with a 512GB NVME SSD.
Can anybody help me with this? This is the first time this happened and it got me worried enough that I want to look this up before it happens again. For now, I've disabled XMP and see if that makes a difference. If anybody can help identify what could be the cause of those errors, I would pretty much appreciate it.
Specs:
Motherboard: Gigabyte B550M DS3H rev 1.5 (with updated BIOS)
GPU: Gigabyte GeForce GTX 1660 Ti (no overclock)
CPU: Ryzen 5 2600 (not overclocked)
OS: Windows 11
RAM: PNY XLR8 16GB (2x8) with 3200mh XMP compatibility
PSU: Corsair CV550 550W
The Corsair CV550 550 watt PSU is original to build, new, or refurbished used. It has a history of heavy gaming use.
Examine the Reliability History/Monitor for error codes, alerts, and informational events captured near the moments issues arose.
Reliability History/Monitor offers a more user-friendly interface compared to Event Viewer.
Focus on trends such as rising numbers of different errors and occasional recurring issues.
These patterns may signal a defective or deteriorating PSU.
= = = =
Consider borrowing a functional PSU (at least 650 watts) from another system.
Install and test it using only the provided cables.
Always ensure critical data is backed up at least twice to separate locations before making any changes. Confirm backups are recoverable and readable.
Absolutely!
Upgrading a new motherboard with an old operating system can lead to several problems.
Possible results if you don't address them include:
1. The system functions properly
2. Complete failure occurs
3. It seems to work, but you're dealing with ongoing issues for weeks or months.
It seems like you're in the third scenario.
The file contains information about issues encountered during operation. There were unexpected shutdowns on April 11th due to incorrect RAM boot settings (XMP on A1/B1 instead of A2/B2), causing frequent restarts until the settings were corrected. No major errors beyond the single crash at 3:34 were reported. Currently, I’m exploring alternative causes rather than replacing the PSU, as I lack a suitable backup unit and funds for a new one. My income is delayed until next month, so I hope to resolve this soon.
Thank you for the suggestion. I'll reinstall the OS immediately to check its effect.
storport is a scsi driver commonly used with nvme drives. It's advisable to reinstall chipset drivers; if the platform remains stable, a fresh Windows install may not be required. You might also consider running memtest if you think the ram is unstable.