F5F Stay Refreshed Software PC Gaming Account compromised and subsequently banned for perma on Apex Legends help.

Account compromised and subsequently banned for perma on Apex Legends help.

Account compromised and subsequently banned for perma on Apex Legends help.

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_522_
Member
61
11-25-2017, 05:24 AM
#1
I've been away from my computer for six months while traveling abroad. I got a new machine and asked a friend if he'd like to play Apex, thinking my account might have been hacked globally—possibly using a VPN. Unfortunately, my entire friend list was removed and my Apex account was banned, along with Battlefield 1 and 4. I'm not sure about the other restrictions. Customer support at EA/Contact EA has been very unhelpful; I've sent many emails (+100) but haven't received any response. It's really frustrating. If someone from EA or Origin could assist me, it would mean a lot...

Name on ORIGIN EddyOSK
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_522_
11-25-2017, 05:24 AM #1

I've been away from my computer for six months while traveling abroad. I got a new machine and asked a friend if he'd like to play Apex, thinking my account might have been hacked globally—possibly using a VPN. Unfortunately, my entire friend list was removed and my Apex account was banned, along with Battlefield 1 and 4. I'm not sure about the other restrictions. Customer support at EA/Contact EA has been very unhelpful; I've sent many emails (+100) but haven't received any response. It's really frustrating. If someone from EA or Origin could assist me, it would mean a lot...

Name on ORIGIN EddyOSK

J
jessendeanx
Junior Member
23
11-25-2017, 05:24 AM
#2
No need to worry about it, I didn't check.
J
jessendeanx
11-25-2017, 05:24 AM #2

No need to worry about it, I didn't check.

S
sebasdoce
Member
245
11-25-2017, 05:24 AM
#3
I didn't have sufficient time because I was abroad for six months, away from my computer and all, so the answer is no...
S
sebasdoce
11-25-2017, 05:24 AM #3

I didn't have sufficient time because I was abroad for six months, away from my computer and all, so the answer is no...

H
hugobd2004
Member
54
11-25-2017, 05:24 AM
#4
So you didn't have a phone? No worries, I just think it's really tough to imagine. Unless you were stuck in the wild. Email doesn't really need you to be on your particular computer or in your country.
H
hugobd2004
11-25-2017, 05:24 AM #4

So you didn't have a phone? No worries, I just think it's really tough to imagine. Unless you were stuck in the wild. Email doesn't really need you to be on your particular computer or in your country.

L
Lukinhassl
Junior Member
30
11-25-2017, 05:24 AM
#5
I reviewed my email occasionally, but it wasn’t a regular habit since I rarely had a reason to check it. I focused on work and had other commitments in my life.
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Lukinhassl
11-25-2017, 05:24 AM #5

I reviewed my email occasionally, but it wasn’t a regular habit since I rarely had a reason to check it. I focused on work and had other commitments in my life.

Y
YellowDevs
Member
170
11-25-2017, 05:24 AM
#6
Not all areas offer connectivity. In remote places like the tar sands of Alberta or distant regions, internet access is extremely limited or nonexistent. Voice communication might exist, but data for email remains scarce. There were customers recently who traveled to an island in the South Pacific on a religious mission. They had to hike four hours and then take a boat for an hour just to reach a landline telephone. Their contact outside the few villages was limited to once a week, with no internet access at all.
Y
YellowDevs
11-25-2017, 05:24 AM #6

Not all areas offer connectivity. In remote places like the tar sands of Alberta or distant regions, internet access is extremely limited or nonexistent. Voice communication might exist, but data for email remains scarce. There were customers recently who traveled to an island in the South Pacific on a religious mission. They had to hike four hours and then take a boat for an hour just to reach a landline telephone. Their contact outside the few villages was limited to once a week, with no internet access at all.

X
xXKoalaPvPXx
Junior Member
39
11-25-2017, 05:24 AM
#7
It's not about me lacking internet access; it was simply because I didn't concentrate on electronic matters as much as real-world tasks. I should have checked my email more often, but I didn't manage to focus, and now I'm really sorry about that.
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xXKoalaPvPXx
11-25-2017, 05:24 AM #7

It's not about me lacking internet access; it was simply because I didn't concentrate on electronic matters as much as real-world tasks. I should have checked my email more often, but I didn't manage to focus, and now I'm really sorry about that.

L
Lindoxa
Member
53
11-25-2017, 05:24 AM
#8
Well, if you didn’t care enough to recover the account from all these red flags, they might just think it was you who caused the breach. No one here will assist you, gl with the customer support.
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Lindoxa
11-25-2017, 05:24 AM #8

Well, if you didn’t care enough to recover the account from all these red flags, they might just think it was you who caused the breach. No one here will assist you, gl with the customer support.

C
chiefjumbo
Member
183
11-25-2017, 05:24 AM
#9
It seems like you're questioning the value of living beyond the online world.
C
chiefjumbo
11-25-2017, 05:24 AM #9

It seems like you're questioning the value of living beyond the online world.

D
Drago776
Member
59
11-25-2017, 05:24 AM
#10
reviewing an email regularly and working to protect your hacked account requires constant effort.
D
Drago776
11-25-2017, 05:24 AM #10

reviewing an email regularly and working to protect your hacked account requires constant effort.

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