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Windows becomes unresponsive on an M.2 SSD device.

Windows becomes unresponsive on an M.2 SSD device.

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gerext
Member
124
03-13-2019, 06:41 PM
#1
I just assembled a new PC for a friend and when installing Windows it freezes up. Currently, only the Samsung 970 EVO M.2 is running Windows. It can copy files and everything seems to work until I restart and it says it’s preparing devices. Then it restarts again and freezes. I’ve tried multiple times and made new bootable USB drives, but the issue persists every time. I also plugged in an old hard drive with Windows 10 already installed, which worked fine, and the NVMe even appeared for Windows. However, it still doesn’t boot from the M.2 slot itself. I’m pretty sure the hardware is fully functional—RYZEN 3800X, ROG Strix X570-F motherboard, RTX 2080S, 32GB RAM, Samsung 970 EVO Plus SSD M.2 2280-500GB.
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gerext
03-13-2019, 06:41 PM #1

I just assembled a new PC for a friend and when installing Windows it freezes up. Currently, only the Samsung 970 EVO M.2 is running Windows. It can copy files and everything seems to work until I restart and it says it’s preparing devices. Then it restarts again and freezes. I’ve tried multiple times and made new bootable USB drives, but the issue persists every time. I also plugged in an old hard drive with Windows 10 already installed, which worked fine, and the NVMe even appeared for Windows. However, it still doesn’t boot from the M.2 slot itself. I’m pretty sure the hardware is fully functional—RYZEN 3800X, ROG Strix X570-F motherboard, RTX 2080S, 32GB RAM, Samsung 970 EVO Plus SSD M.2 2280-500GB.

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FestusBrasil
Member
73
03-13-2019, 07:59 PM
#2
Was das NVMe in der BIOS als "bootbar" angezeigt und sind noch andere SATA-Laufwerke angeschlossen? Gibt es USB-Sticks, die während dieser Vorgänge vorhanden sind? Denk daran, als ich letztes Mal Windows installiert habe, musste ich vor dem ersten Start vom internen Laufwerk eine USB-Karte ausstecken, die mit Media Creation Tool installiert war.
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FestusBrasil
03-13-2019, 07:59 PM #2

Was das NVMe in der BIOS als "bootbar" angezeigt und sind noch andere SATA-Laufwerke angeschlossen? Gibt es USB-Sticks, die während dieser Vorgänge vorhanden sind? Denk daran, als ich letztes Mal Windows installiert habe, musste ich vor dem ersten Start vom internen Laufwerk eine USB-Karte ausstecken, die mit Media Creation Tool installiert war.

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MrBogdanr5000
Member
148
03-16-2019, 03:38 AM
#3
It appears in the Windows boot manager under M.2_1: Samsung SSD 970 EVO Plus 500GB. No other drives were connected before I let the USB stay in, and I removed it once it says "Getting devices ready." I plan to try removing it after the first restart.
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MrBogdanr5000
03-16-2019, 03:38 AM #3

It appears in the Windows boot manager under M.2_1: Samsung SSD 970 EVO Plus 500GB. No other drives were connected before I let the USB stay in, and I removed it once it says "Getting devices ready." I plan to try removing it after the first restart.

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moleman1203
Member
124
03-17-2019, 12:32 PM
#4
No, there are no additional devices connected.
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moleman1203
03-17-2019, 12:32 PM #4

No, there are no additional devices connected.

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laser361
Junior Member
36
03-19-2019, 09:46 AM
#5
Using only a mouse, keyboard, a screen, and the USB with Windows.
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laser361
03-19-2019, 09:46 AM #5

Using only a mouse, keyboard, a screen, and the USB with Windows.

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LorrenK
Senior Member
703
03-20-2019, 08:39 AM
#6
Checking if copying a Windows version that supports partitions could help improve performance...
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LorrenK
03-20-2019, 08:39 AM #6

Checking if copying a Windows version that supports partitions could help improve performance...

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katie1010a
Junior Member
19
03-21-2019, 01:55 PM
#7
Have you attempted restarting the computer without the USB drive connected? I had to take out the USB before the first start-up from the SSD... otherwise it would fail. Actually, every time I power on with a USB that has a bootable drive, it attempts to boot from the USB rather than my internal SSD. This is because the boot sequence is configured in BIOS.
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katie1010a
03-21-2019, 01:55 PM #7

Have you attempted restarting the computer without the USB drive connected? I had to take out the USB before the first start-up from the SSD... otherwise it would fail. Actually, every time I power on with a USB that has a bootable drive, it attempts to boot from the USB rather than my internal SSD. This is because the boot sequence is configured in BIOS.

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TheBozoPlays
Senior Member
642
03-21-2019, 03:27 PM
#8
I've attempted to start without the USB drive, and the same problem persists. I've also tried booting from the SSD, which suggests the issue isn't there. Additionally, it seems to keep displaying the date as 02/14/7720.
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TheBozoPlays
03-21-2019, 03:27 PM #8

I've attempted to start without the USB drive, and the same problem persists. I've also tried booting from the SSD, which suggests the issue isn't there. Additionally, it seems to keep displaying the date as 02/14/7720.

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HarrySJ
Junior Member
18
03-22-2019, 11:47 PM
#9
If you can't start from the SSD...where did you get that information? I'd consider reinstalling, but make sure to remove the USB when the screen says "installation complete" and then restart. If that doesn't work...just for fun...try setting up a Linux distribution to help eliminate the possibility of BIOS or drive issues.
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HarrySJ
03-22-2019, 11:47 PM #9

If you can't start from the SSD...where did you get that information? I'd consider reinstalling, but make sure to remove the USB when the screen says "installation complete" and then restart. If that doesn't work...just for fun...try setting up a Linux distribution to help eliminate the possibility of BIOS or drive issues.

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ImS4G
Member
66
03-25-2019, 12:08 AM
#10
I attempted the reinstallation but it doesn’t appear to notice the USB stick remains after the first restart. I connected an older hard drive, and it booted up. However, the SSD continues to function when files are copied and opened. I’m struggling to install Windows no matter what I try. The BIOS date is still showing.
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ImS4G
03-25-2019, 12:08 AM #10

I attempted the reinstallation but it doesn’t appear to notice the USB stick remains after the first restart. I connected an older hard drive, and it booted up. However, the SSD continues to function when files are copied and opened. I’m struggling to install Windows no matter what I try. The BIOS date is still showing.

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