Windows becomes unresponsive following a graphics driver issue.
Windows becomes unresponsive following a graphics driver issue.
Hello, I'm here again. After a successful Windows 10 setup, I connected the laptop to the internet and installed all necessary updates. The issue started when the system automatically downloaded the Intel HD graphics driver, causing the laptop to freeze completely. Could you find a way to remove this driver safely? Also, would it be possible to prevent Windows from downloading this driver in the future?
Can you start the Windows system? If it works, open Device Manager, double-click the graphics section, go to the Driver tab, and you should see a rollback option.
I'm really nervous about turning off the system hard, because it stopped working while other updates were happening and I'm afraid it could damage or ruin it.
You can start in safe mode by rebooting and selecting the appropriate boot option during startup. If you're on a frozen screen, ensure updates aren't running and then restart to access safe mode. For a full system power off, follow the manufacturer's instructions for entering safe mode after shutdown.
Thank you for your message. I’m trying to stay calm and ensure the updates don’t affect the system. I’m puzzled by your skepticism—why would you doubt them?
Even I cant understand. You can't, in any way, "brick" your system by a Windows Update. That can only happen during a BIOS update. If an update goes wrong, you can always re-install Windows. And since you have just installed Windows, I dont expect you to have done a ton of changes to the PC, which you dont want to do again if you reinstall Windows. Interrupting an update can be problematic sometimes, I have got a laptop(old and thankfully I dont even use it) which somehow was interrupted during an update, and it just wont boot now(BSOD when powered on). This doesn't happen too often now, Windows does keep backups and will revert back if interrupted. That's good. Here's a video showing how to get into the safe mode if you need(I have added the timestamp from the useful part of the video): Good luck!
So. A little update. After the auto diagnostics, the laptop booted up fine on its own. Went on to check updates, and I saw this. And quite surprisingly, it seems it was not the Intel HD driver.. it was this one, because, the moment this AMD display driver finished, it froze again. I guess the same procedure to get the system back up running? If so, how can I stop windows from downloading this exact driver after?