F5F Stay Refreshed Hardware Notebooks Why am I getting this error when I play games?

Why am I getting this error when I play games?

Why am I getting this error when I play games?

T
TBNR_waffle
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68
03-14-2026, 07:25 AM
#1
Every time I play a game, it crashes. The screen shows a blue error saying VIDEO DXGKRNL FATAL ERROR or force stops the game. I've tried everything so far: reinstalling the graphics driver from Acer, removing the driver with DDU in safe mode, and reinstalling the newest version while Windows update is off and Defender is disabled. I also updated drivers from Nvidia. My laptop is an Acer Aspire 7 A715-75G with specs like i5 9300H, GTX 1650, 4GB DDR6 RAM, 512GB SSD, Windows 11 home (single language).
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T
TBNR_waffle
03-14-2026, 07:25 AM #1

Every time I play a game, it crashes. The screen shows a blue error saying VIDEO DXGKRNL FATAL ERROR or force stops the game. I've tried everything so far: reinstalling the graphics driver from Acer, removing the driver with DDU in safe mode, and reinstalling the newest version while Windows update is off and Defender is disabled. I also updated drivers from Nvidia. My laptop is an Acer Aspire 7 A715-75G with specs like i5 9300H, GTX 1650, 4GB DDR6 RAM, 512GB SSD, Windows 11 home (single language).

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Z
Zaydoun
Junior Member
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41
03-31-2026, 03:26 AM
#2
Did it come with 11? If you had ten before, were there any mistakes? Wonder if this has something to do with Intel GPU drivers, just because it works both ways. Maybe the thing is that the NVIDIA GPU shows up as a full display device in dxdaig and then it uses both.
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Z
Zaydoun
03-31-2026, 03:26 AM #2

Did it come with 11? If you had ten before, were there any mistakes? Wonder if this has something to do with Intel GPU drivers, just because it works both ways. Maybe the thing is that the NVIDIA GPU shows up as a full display device in dxdaig and then it uses both.

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I
iTzBacconPvP_
Junior Member
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12
Yesterday, 08:22 PM
#3
I've seen the exact same problem on Windows 10, and it shows up as a display device for both my NVIDIA and Intel graphics cards when I check dxdiag.
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I
iTzBacconPvP_
Yesterday, 08:22 PM #3

I've seen the exact same problem on Windows 10, and it shows up as a display device for both my NVIDIA and Intel graphics cards when I check dxdiag.

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B
Bettelort
Junior Member
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39
Yesterday, 08:35 PM
#4
Have you cleaned your installation of Windows 11? You probably saw those same errors after upgrading from 10. This could be the issue. Get all the new drivers and remove any old or outdated ones to fix it.
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B
Bettelort
Yesterday, 08:35 PM #4

Have you cleaned your installation of Windows 11? You probably saw those same errors after upgrading from 10. This could be the issue. Get all the new drivers and remove any old or outdated ones to fix it.

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C
cookiedough909
Posting Freak
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782
Yesterday, 10:15 PM
#5
i keep getting that same error
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C
cookiedough909
Yesterday, 10:15 PM #5

i keep getting that same error

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M
minecraftman28
Junior Member
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4
2 hours ago
#6
I guess I missed your message. Please try step one on this link and then do what comes next: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD Open Windows File Explore Navigate to C:\Windows\Minidump Copy the mini-dump files out onto your Desktop Do not use Winzip, use the built in facility in Windows Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.) Then post a link here to the zip file, so we can take a look for you . . .
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M
minecraftman28
2 hours ago #6

I guess I missed your message. Please try step one on this link and then do what comes next: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD Open Windows File Explore Navigate to C:\Windows\Minidump Copy the mini-dump files out onto your Desktop Do not use Winzip, use the built in facility in Windows Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.) Then post a link here to the zip file, so we can take a look for you . . .

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