Why am I getting this error when I play games?
Why am I getting this error when I play games?
Every time I play a game, it crashes. The screen shows a blue error saying VIDEO DXGKRNL FATAL ERROR or force stops the game. I've tried everything so far: reinstalling the graphics driver from Acer, removing the driver with DDU in safe mode, and reinstalling the newest version while Windows update is off and Defender is disabled. I also updated drivers from Nvidia. My laptop is an Acer Aspire 7 A715-75G with specs like i5 9300H, GTX 1650, 4GB DDR6 RAM, 512GB SSD, Windows 11 home (single language).
Did it come with 11? If you had ten before, were there any mistakes? Wonder if this has something to do with Intel GPU drivers, just because it works both ways. Maybe the thing is that the NVIDIA GPU shows up as a full display device in dxdaig and then it uses both.
I've seen the exact same problem on Windows 10, and it shows up as a display device for both my NVIDIA and Intel graphics cards when I check dxdiag.
I guess I missed your message. Please try step one on this link and then do what comes next: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD Open Windows File Explore Navigate to C:\Windows\Minidump Copy the mini-dump files out onto your Desktop Do not use Winzip, use the built in facility in Windows Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.) Then post a link here to the zip file, so we can take a look for you . . .
https://1drv.ms/u/s!AvS1Eeb57XpAgkr76-h1...w?e=LeDnKC here is the link to the dumpfiles
I usually get a blue BSOD screen, but this time it just crashes my game. The computer thinks my graphics card isn't there at all, so everything goes dark until I turn it on again and it comes back to work fine.
The graphics card stopped working after you turned it off, probably because another program sent bad instructions. Your app needs to start over with a fresh connection if this happens. This happened to me when I tried to run something.
Here is a summary of the error log I found:
A system crash happened because it couldn't find some data on an old file called nvlddmkm.sys. This warning appeared in two separate reports, both from the System process. Both logs show that this problem started about a day or two after these drivers were added to Windows.
The cause of this issue is likely the RAM sticks. I think you are using two large sticks (8GB each) because there was one 16GB stick there originally. Since both sticks have the same speed and type, it's hard for Windows to know which specific driver to use. This might be why the GPU stops working sometimes or why the system keeps crashing on drivers from April and November.
If you are trying to fix this using third-party tools, please make sure only Intel drivers are installed before running them.