What is the software utilizing which hardware?
What is the software utilizing which hardware?
This was one of the initial attempts I made—a budget HP keyboard in a box. Every key, even the special ones, works just as expected on the screen keyboard. Ralston18’s suggestion is promising, though I’m unsure how to adapt my laptop’s keyboard for testing elsewhere. I’m keen to find any solutions that could help me identify the issue before resorting to a full factory reset, so I’ll run Process Explorer after CMD finishes and see what it reveals.
Good news is that sfc found and resolved some corrupt files—though I don’t know if they’re connected to my keyboard. A restart might help, but I’m not very optimistic. I’m unsure about the DISM command either. The second link you mentioned caused a "Hmmm... can't reach this page" error, and there are many arguments listed under it.
It’s likely what occurred. Initially, when I took my PC to a facility in California in December for Bluetooth problems—where it would disconnect unexpectedly—I wasn’t found with any defects since they didn’t conduct a complete test. This time, I brought a detailed explanation about my keyboard, including the Bluetooth issue, to a facility in Indiana, and they didn’t seem to address my keyboard but replaced the MediaTek chip in my PC with an Intel one. It appears MediaTek often leads to Bluetooth or Wi-Fi issues that vanish when the PC is powered down. Once I returned, the keys were working normally in their original condition, and restoring from a saved image worked, though the problem reappeared later that day.
Thanks, I ran the DISM /Online /Cleanup-Image /CheckHealth command and it quickly reported no issues. I proceeded with another factory reset, clearing everything and reinstalling Windows 11 through the cloud, but the problem remained. I’m aware this is likely a waste of time, but I’ll try another reset using an installation media with Windows 11 installed. Everything still suggests a hardware fault, similar to what I expected after several tests before sending it to ASUS, so I might need to take it back there eventually. This is the final time I’m purchasing a laptop—year one and I’m already facing issues that require me to ask a company to double-check and fix them.
Another method to check the laptop's keyboard is to connect it to another device on your network.
If needed:
https://learn.microsoft.com/en-us/window...low-access
Utilize the laptop's keys to play and work on the remote machine.
Identify any issues with key presses.
If there's a problem with RAM, it won't cause specific, repeatable issues. You'd have random issues if the system doesn't outright crash.