Very strange Wi-Fi issues keep happening even after your ISP refuses to help or ignore them.
Very strange Wi-Fi issues keep happening even after your ISP refuses to help or ignore them.
I'm experiencing an unusual wifi behavior that started right after we moved here. On all my devices, the connection drops briefly—about a second—during gameplay or heavy usage, then quickly restores and works again. This cycle repeats roughly ten times, followed by a significant interruption where the connection drops completely for 5 to 10 minutes, only to resume with increasing severity until it finally stops working. After that, the cuts gradually grow larger over time.
At first, the ISP noticed these interruptions in their records, but recently they claim they haven't observed any such issues in the past five hours despite my reports. I've contacted technicians multiple times; they replaced what appears to be a second router connected directly to the wall cable and linked to the router's WAN port. However, this change didn't resolve the problem.
Recently, they suggested changing a port on the ISP's side, but that only worked for about three days before the issue returned—this time more severe, with longer outages. They keep blaming the problem to the physical separation between my devices and the router, even though my computer—which has no walls between itself and the router—also suffers from the same issue.
Additionally, my mobile device becomes unstable during these cuts: the Wi-Fi icon disappears, but when I check settings, it still shows as connected. Other online glitches occur, such as a sudden drop in ping during games. The technicians have adjusted router settings several times without success. Sometimes, instead of a full outage, my ping increases noticeably for a short time.
Given that a different model router was requested and settings were changed repeatedly yet failed, I'm starting to wonder if the core issue might lie elsewhere—perhaps with hardware or a deeper network configuration problem. Please let me know if you can provide more details.
Many factors can affect connectivity, but it’s clear that internet access and Wi-Fi are often separate issues. Instead of searching extensively, test by connecting a device with an Ethernet port directly to your router using a cable. This will help you determine whether the problem lies with the internet service or the Wi-Fi itself. Usually, the Wi-Fi is the issue, while the ISP’s connection remains stable.
Consider trying a wired Ethernet connection to see if only wireless devices are affected, or if both types experience the same issue. This helps identify whether the problem lies with weak WiFi signals at your new location or with the networking equipment and/or ISP connection there.
Identify your internet service provider and the kind of connection you're using. Share the device model of your ISP equipment and whether it connects to your router. Let me know if you notice these issues only on Wi-Fi—could be interference. Your troubleshooting steps might help: run a spectrum scan for 2.4GHz and 5GHz, take channel readings, and use tools like WiFi Analyzer or WiFiman.
Bruh, I understand the situation. You can see a router powered on and connect even without a wall plug, showing "connected with no internet." On your device it never reaches that no-internet state, like it expects a connection but isn't getting one. I think my explanation was a bit unclear. It's tough getting a wired link because the router is in a weird spot among shelves and a table. I might try moving everything to the room with my computer, but I don’t have an Ethernet cable right now.
Here’s what I know:
1. RCS & RDS claim fiber, but that’s not always the case.
2. I’m using a white Huawei router with two antennas—it looks like a standard router.
3. The old model was just a small white box with the ISP logo.
4. The router connects to my ISP’s device, not mine; it’s a TP-Link 3.
5. It works on both 2.4GHz and 5GHz, but I can’t test 5GHz yet because I don’t have mobile devices that support it.
I’ll check the 2.4GHz scan later if the issue continues.
It seems the gateway is set up as a bridge or passthrough, which might cause double NAT issues if both devices use default settings. Check the device labels for model numbers to confirm the setup. On the 2.4GHz band, interference from other APs is common and signal quality is poor; consider using a 20MHz channel and a less crowded frequency. Also, verify that your devices are connected to the correct 5GHz network instead of 2.4GHz.
This approach doesn't reliably assess connections. It also varies based on how the test is executed. I've noticed Windows sometimes reports a connection without internet while the network was functioning properly. A brief loss of connectivity might go unnoticed by such checks. You might miss some parts of the internet or DNS issues, and new connections could fail while existing ones remain stable. There are numerous potential failures that simple tests often overlook. You could run basic commands from a command prompt or PowerShell to identify what's broken: ping the router's IP address, ping 1.1.1.1, or try nslookup for google.com. If you can access the router's interface during testing, it would help rule out WiFi problems.