User experience and durability of Asus Gaming Laptops
User experience and durability of Asus Gaming Laptops
Hi guys,
Do you have any experience with long-term use of Asus gaming laptops like the G14, G15, G16, M16, Flow X13 and Flow X16? If yes, are you satisfied with them? Would you consider buying them again? Are there any concerns about the durability of their coatings, especially regarding paint peeling as mentioned in some posts?
Honestly, unless the cost of whatever I was seeking (motherboard, graphics card, laptop, monitor, etc.) was so incredibly high that I couldn’t afford to ignore it because no other similar items were available at comparable prices, I wouldn’t even consider buying anything from ASUS. The level of customer service they provide is now extremely disappointing, especially given the poor quality of support. It’s clear that while ASUS generally delivers good products at reasonable prices, their warranty and service support have significantly declined over the past few years.
My ASUS Zepherus M16 is now a mess of parts. The fans were making a lot of noise, so I reached out to ASUS support. They told me they don’t sell parts to anyone and offered a return shipping option for 15 days. I tried fixing it myself, but found replacements on Amazon. During the process, I damaged a header and ended up with no booting functionality. Right now, I’m putting together a desktop system. My wife’s ASUS and ROG Strix are working fine, so I’d steer clear of ASUS altogether.
I own an Asus Zephyrus G15, purchased it in early 2021. It's my primary device for work-related IT tasks and I travel roughly four times a year using it. During trips, I also play games on it.
The laptop features a metal cover that appears dented, likely due to the PSU when I dropped my bag. The only modification I made was installing a second 2TB NVMe drive. The main problem I encountered was with the speakers—when it was in its normal position, there was a noticeable issue. If I held the laptop by the hinge or flipped it over, the sound disappeared. Once I unscrewed and reinstalled the speakers, the problem was resolved.
Over the past 20 years of building and working on computers, I've only needed to upgrade my graphics card once (EVGA) and had a Dell CPU replacement under warranty. I wouldn't worry about buying another Asus laptop now, as I've had 11 motherboards since 2009, and the first part of January will see me build a new system with a Z790 board. I've always appreciated their products and plan to continue using them until the end of my life. Every manufacturer has had its flaws at some point.
That's interesting what you say about Asus. The one thing I've seen mentioned a number of times on reddit and here was the painted coatings wearing prematurely or peeling off. I've been using a Lenovo laptop for the last several years which has an anodized finish, that seems to wear extremely well which is what prompted me to ask the question about Asus. I'm not sure I have much confidence in any of them when it comes to RMA, is there any particular company that you think is the best?
I get why you tried it yourself, based on my experience when items are sent for repair—they often aren't handled well. I've also heard several complaints about fan problems, especially with the G14.
It varies based on the specific needs but generally, outside the more specialized laptop makers like Clevo and Eluktronics, brands such as Lenovo, Dell and HP are preferred. This is mainly due to their strong customer service during warranty periods. Dell stands out traditionally within this group, but all three provide reasonable customization, fair pricing, solid warranties, reliable support, and quality products. They also typically include comprehensive extended warranty options.
I've heard positive feedback about Dell, especially regarding their customer service. The XPS line is appealing to me, but the XPS 15 appears to have some issues that impact its performance. I'm evaluating options for gaming, light productivity, and everyday use, considering a 14" or compact 15".