Unusual audio problems with a USB device.
Unusual audio problems with a USB device.
I recently installed a new system. 9800X3D RTX 5080 Motherboard: B850M GAMING X FIFI6E I use the Logitech Z407 Speakers. I’ve had them for years on my previous PC, but now every 20 minutes the USB driver seems to crash and restart. Sometimes the mouse disconnects briefly when it happens. The speakers link via a third-party Micro USB cable. After roughly 20 minutes of use I experience a faint clicking noise—almost distorted through the speakers. Audio cuts out for about 10 seconds, then restarts. Right when it starts, the mouse pointer jumps slightly. I’ve tried changing the USB port, using a shorter cable, and connected it to a powered hub, but the problem continues. Are there any other solutions I might have missed? It’s interesting that they work fine on my old Corsair One i300 machine.
Have you verified that your BIOS is current? Are your audio drivers refreshed? Has the chipset driver been updated? Have you tested any alternative cables? If you're using the default Windows generic driver, visit your motherboard manufacturer's site to ensure all installed drivers are up to date. It seems the problem likely lies with either Windows or the drivers, not just one of them.
It might be the cable causing "dirty signal" interference (distortions), though rare. Audio cards typically use shielding to avoid this issue.
Interesting though—I’m not entirely confident about this. The Logitech Z407 is a USB-powered speaker, similar to a USB external soundcard. It’s possible the motherboard’s audio drivers are interfering with its functionality. Since you’ve updated all the drivers, it might still be causing issues.
Hoping the USB chipset drivers work. Thanks everyone, I’ll keep trying. They’re finally on the newest version, though it’s a bit annoying.
Gigabyte made a mistake by attempting to install third-party software through their driver update tool.
The problem could stem from USB drivers or the micro USB cable causing interference with the speakers. There seems to be no shielding in the speaker audio card, and mixing both options might resolve the issue. Updating the USB drivers may help.
Consider these suggestions: In Device Manager, turn off USB selective suspend and look at the Windows power plan—set USB to always on. Install chipset drivers directly from AMD, not just through the board vendor. USB issues on recent AM5 boards are common. If you can, relocate speakers to a separate rear I/O USB 2.0 port with its own controller instead of using 3.x ports. Occasionally, older peripherals perform better there. As a final option, update the BIOS; many manufacturers have fixed AGESA problems that cause random USB disconnections on new boards.