Unreliable internet connection with frequent interruptions.
Unreliable internet connection with frequent interruptions.
Hi, I just bought a TP-Link Ac1200 Router. And I'm not able to get a stable Internet connection. My Teams/Zoom calls drop for 4-5 seconds and reconnect. It's really annoying. Here are a few things I tried - 1. Got the Settings down from IPv6 to IPv4. 2. Tried to switch channels. I don't have much interference of radio devices around me anyway. Could this be a router issue or from my provider directly? Attached image is what I usually get when the connection goes off for those seconds. Please advise!
I recognize the need to optimize your connection. Adjust the channel and bandwidth to "Auto." Choose the speed mode at the highest available level in the options. Most home routers using 5GHz offer limited coverage; unless interference is significant, 2.4GHz may provide a more reliable experience. Establish a direct connection to the modem and verify stability. Avoid continuously running it through the modem due to possible security concerns for your PC and data. If the setup on the modem succeeds, contact your ISP to confirm their connection is active and request they switch the modem to bridge mode while disabling NAT.
Run pingplotter, send a ping to Google and check the Packet Loss percentage. You can also test your modem for stability or any packet loss issues. The cost is roughly in dollars per donut, and I often see this problem.
Hi @Boomwebsearch, thanks for your quick reply. Everything is configured to Auto for the channels. The router is placed in the same room with a direct line-of-sight, which means no interference. My previous D-Link router worked fine for six years. I attempted to connect my laptop from Port 1 of the WiFi router, but faced the same problem when using the Ethernet port on my laptop to connect directly to the router. Could this be related to my laptop, or should we still suspect the WiFi connection?
Ensure no conflicts with other devices and check your laptop's Ethernet or Wi-Fi connection. If issues persist, refresh the networking adapter drivers via Device Manager (press Windows + X → Device Manager) and update them one by one. For automatic detection and updates, consider Driver Easy: https://www.drivereasy.com/
Other devices are performing well since they can't notice the 4-5 second drop; they've already watched that content and can continue without buffering. I'm checking between my ISP and my laptop (excluding the Wi-Fi router) but still unsure.
Use pingplotter to check your connection. Observe packet loss when you ping your router; if present, your router may be faulty or unstable. Proceed to your modem if the issue resolves there. Once stable, contact your ISP for further assistance regarding external sites like Google.
It's time to confront your ISP. If it's someone else, you can display pingplotter screenshots to show they're not responsible.