F5F Stay Refreshed Software PC Gaming TPM is turned off when I play Valorant.

TPM is turned off when I play Valorant.

TPM is turned off when I play Valorant.

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Nikos3434
Member
133
05-16-2026, 03:45 AM
#1
I was playing Valorant on my laptop when I hit the sleep button by mistake. Now, when I try to log in with my fingerprint, it won't work at all. When I looked into the Event Viewer on my Windows 11 computer, something weird popped up about a device driver for the Trusted Platform Module (TPM). It says that a non-recoverable error happened inside the TPM hardware, which stops services like data encryption from working. For help, contact your computer manufacturer. The error code is 14. I had to restart my laptop and it started working again after that.
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Nikos3434
05-16-2026, 03:45 AM #1

I was playing Valorant on my laptop when I hit the sleep button by mistake. Now, when I try to log in with my fingerprint, it won't work at all. When I looked into the Event Viewer on my Windows 11 computer, something weird popped up about a device driver for the Trusted Platform Module (TPM). It says that a non-recoverable error happened inside the TPM hardware, which stops services like data encryption from working. For help, contact your computer manufacturer. The error code is 14. I had to restart my laptop and it started working again after that.

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bigl30mine
Member
169
05-16-2026, 09:14 PM
#2
Which laptop do I want to check? I should probably update the chip driver. It could fix the TPM issue since that's inside the processor. Just updating those drivers might solve the whole problem for me.
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bigl30mine
05-16-2026, 09:14 PM #2

Which laptop do I want to check? I should probably update the chip driver. It could fix the TPM issue since that's inside the processor. Just updating those drivers might solve the whole problem for me.

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bronzered
Member
74
05-18-2026, 02:17 PM
#3
I own an Acer Swift X laptop that has a Ryzen processor called the 5600U.
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bronzered
05-18-2026, 02:17 PM #3

I own an Acer Swift X laptop that has a Ryzen processor called the 5600U.

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99
05-19-2026, 04:28 AM
#4
There are a few Swift X models out there, but the SFX model comes before all of these others like 14-41G, 14-42G, 14-51G, and 16-51G. Would I be right in guessing that the difference is just screen sizes? You might need to check if you have a specific guide here: https://www.acer.com/ac/en/AU/content/drivers
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Cookie_Manster
05-19-2026, 04:28 AM #4

There are a few Swift X models out there, but the SFX model comes before all of these others like 14-41G, 14-42G, 14-51G, and 16-51G. Would I be right in guessing that the difference is just screen sizes? You might need to check if you have a specific guide here: https://www.acer.com/ac/en/AU/content/drivers

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Hobowithasoda
Junior Member
29
05-22-2026, 02:12 AM
#5
SFX14-41G
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Hobowithasoda
05-22-2026, 02:12 AM #5

SFX14-41G