They won't acknowledge any issues with your network.
They won't acknowledge any issues with your network.
It's possible the router you're using is failing or overheating, which could cause Wi-Fi interruptions. If you're able to connect to another router, the issue likely lies with your ISP rather than your service. If the ISP confirms your connection works, they’re responsible only for the initial connection to your home network—not the modem or router itself. They may replace the faulty device and charge a service fee if they determine it wasn’t their equipment at fault.
how old is your router/modem? I once moved into a flat with an old ISP provided router & modem. ISP customer service said it was fine, prob to get a count on his KPIs.
They consistently claim the connection works well from their side. I think I should check if I can replace my router. Appreciate the advice!