They won't acknowledge any issues with your network.
They won't acknowledge any issues with your network.
It's a Telstra smart modem. Most details are unclear beyond that. I found information about its integrated SIM card, 4G connectivity, Wi-Fi features, and Ethernet support. It also allows remote management and storage access through external drives.
Phone remains linked or ready to join? Your ISP is probably correct—it might not be your PC. If the link cuts suddenly, it’s usually a problem with your connection, not your Wi-Fi.
When feasible, approach the router more closely during each test: Verify the link using your computer—already tested—but with the same device connected via a wired setup (which you can't do here), we skip that step. Use another machine or a compact device like a Raspberry Pi, connecting it to the router with a short Ethernet cable. Then observe the internet connection by sending pings to services such as Google or Cloudflare DNS and record the results over several days. (Review router logs if you notice drops or errors.) For completeness, test another router if possible. Since #2 isn't an option, opt for #3 to confirm whether the issue lies with your computer or the wireless link. This approach would be the most thorough, even though it's more complex.
When you say disconnect completely, it suggests your PC can't connect to WiFi rather than just missing an Internet link. I recommend checking if your routers broadcast different SSIDs, using properly spaced channels, and updating their firmware. There might be a router issue that gets fixed in a future version. You could test switching routers between providers to see if the faster one performs better. If needed, consider purchasing a dedicated wireless AP like a Unifi or mesh system (e.g., Google WiFi).
Hey team, I'm going to run some tests and check how it goes. Thanks for all your support!