They alerted me about a virus found on my computer, which is really worrying for me.
They alerted me about a virus found on my computer, which is really worrying for me.
They said some virus activity was coming from my device. I understand they can't see what's inside my PC, but that doesn't change my worries. My main concern is that my traffic might be being monitored. Since I use a VPN often, I assumed all data was securely encrypted between my PC and the VPN server. Why would my ISP detect any "virus" if it's not a false alarm?
Usually DNS queries or IP block attempts for recognized bot masters help ISPs or service providers identify suspicious activity. Depending on your setup (which I won’t assume), this traffic might originate from another program bypassing the VPN, a different device on your network that’s been compromised, an open access point someone is using while driving by, or other potential indicators.
Unless it's botnet activity I'm okay with what you said... ISPs wouldn't care if you had a virus. If you're running a virus that's using your PC for DDOS or something, it might be possible. Just be sure to reach out to your genuine ISP by calling them or checking your online account, not via email or someone calling you.
They have a point about this being a scam. Such messages are rarely sent through viruses. Just hover your mouse over the email without clicking—it will show the real address. The one that appears right away is often fake. These tactics are used to trick people into falling for scareware.
Based on the VPN you choose, not all traffic might pass through it—only internet data possibly. Using an ISP virus scanner could also transmit information back to them even with a VPN active. This situation aligns with what @tscanausa mentioned. Edit: Certain malware may open particular ports or "back doors" to send data, potentially bypassing your VPN as well.
Avoid following any instructions in the email. For maximum safety, reinstall Windows. Never interact with anything in that message.
Start by checking for any malware. Temporarily set aside the email and ISP details. Perform an antivirus check on your device. You can use tools from the TronScript community or simply remove any free software you find. If a virus is detected, it might be bypassing your VPN or scanning local network activity. Most VPN services don’t restrict local traffic by default. For stronger privacy, consider using a router that supports VPN to encrypt all your data before sending it over the network.
1) Your IP address should not allow access to your device files unless you have a firewall or an open port. Also, avoid sending unencrypted files over the internet that eventually exit your VPN.
2) Is your VPN software trustworthy?
3) I’m worried about a virus or malware stealing your files, resources, and bandwidth.
4) Some ISPs genuinely care about their customers.
I use PIA and ran a scan with NOD32, but nothing was detected. A malwarebyte check found a trojan, though it appears outdated compared to what was reported. Using my own VPN router seems like a smart move! Since I’m not sure what might bypass security, it makes sense to be extra cautious. Thanks for your assistance!