They alerted me about a virus found on my computer, which is really worrying for me.
They alerted me about a virus found on my computer, which is really worrying for me.
Reach out to your internet service provider using the number on your invoice and verify the details. If they confirm it’s accurate, request a technician visit your residence. This issue can arise with your router, but typically your ISP won’t intervene—they’ll just charge extra for the surplus data usage, as highlighted in an article from Ars Technica: https://arstechnica.com/staff/2017/02/ro...n-24-hours. Make sure you contact them through their official customer service line on your bill for assistance.
They might not be aware of the originating port. They could label the VPN as a "virus" to pressure you into stopping or reducing your usage. I recommend contacting your ISP to find out what data they gather and how you can opt out. If port forwarding is active, a device listening on that port might notice it as suspicious behavior. Thankfully, my ISP provided a net neutrality commitment after the repeal—no sharing of aggregate data, no data caps, and they addressed issues in their router firmware that affected me. I support Wave Broadband (though I’m not affiliated with them).
They're pushing a fake service like a $60/month antivirus or remote IT help. It's just an attempt to trick new or unaware users into paying for something free, such as an antivirus, firewall, or similar tools. Regarding your router, it won't block you from using your own devices if the settings match. The one your ISP provided was poor quality—only a single LAN port even though you have multiple computers. It causes overload and overheating when downloading large files over 1GB. I installed my own Cisco router and turned off the 069 protocol, which sends router data to the ISP for potential admin changes or defaults. Remote access is limited to your MAC address only. If you're unsure, scan your PC for viruses to confirm. Remember, all data must pass through ISP servers (DNS is there) before reaching the VPN server and then being redirected to another X server.
Many false claims appear in this discussion, but I need to know which ISP you use. In Canada, I recently received a call from my cable provider (Rogers) regarding a security issue linked to UPNP. Your ISP might be noticing that a device on your network—likely a wireless router—has UPNP activated, which could trigger alerts about an SSDP weakness. I recommend contacting the number listed on your bill and asking for a service representative to review the situation, possibly sending a technician.