The Windows 11 system becomes unresponsive followed by a BSOD with a hypervisor error.
The Windows 11 system becomes unresponsive followed by a BSOD with a hypervisor error.
It has been more than a month. I checked the CrystaldiskInfo earlier yesterday and everything looked normal. Today I installed Windows on my other SSD to test if the main factory SSD was faulty, but it still freezes even when using the secondary SSD. I've also noticed this issue occurs less frequently with the power cable.
I also noticed this Reddit discussion earlier, but I didn't resolve my problem, unfortunately. I haven't attempted to remove the battery yet.
Memtest is effective, but no RAM testing tools can detect all issues. I remain uneasy about installing two different RAM sticks at once. It would be very wise to take one out and check if the problem persists. Running each stick separately is essential to ensure the RAM is functioning properly before considering other options.
I get it. I'll attempt to eliminate and test running on both separately, then update here.
I agree that the RAM should be checked first.
I know what you mean. I've reviewed thousands of dumps on this site. I'm not an expert, but I've noticed many laptops have two different brands of RAM installed. One is usually built into the motherboard, while another is added for more advanced models.
This is the standard process from the manufacturer, not just adding extra RAM by the user. The two types are typically from different brand names.
I'm not completely sure about this method, but I understand it's how it usually happens with the system integrator who provided the laptop. I've noticed it many times before, though I didn't realize they were sold that way. It will still be a concern for me.
Hi everyone, sorry for the delayed reply, I've been busy with some work. But I've been testing it on power cables and noticed it doesn't freeze when powered on, at least it didn't when I used it. Yesterday it froze within 5 minutes after booting while on battery, but today I used it on a power cable for an hour straight. I plan to remove the RAM and test each stick separately tonight or tomorrow morning. Regarding removing the battery, is it safe to do so and run without it? If yes, I'll also attempt that.
Edit: I was using it on a power cable and it just restarted unexpectedly right now. After a restart, it froze again on power cable. It was working properly until I switched the power mode from turbo to silent in g-helper to match the battery setting. I'll try running it in turbo mode on battery next and see how it performs.
Update: Still freezing after 10 minutes in turbo mode. This time it triggered a BSOD with a hypervisor error.
Can you please upload the file C:\Windows\Memory.dmp to the cloud with a link to it here? That's the full kernel dump for your most recent BSOD (which should be the 0x20001 HYPERVISOR_ERROR).