The system fails to start and becomes unresponsive when loading on Windows 10.
The system fails to start and becomes unresponsive when loading on Windows 10.
Hello,
A month ago my system faced a PSU(RM650x) failure and I had to request a return. The company issued me an RM750e, stating that my original model was discontinued.
Today I installed the replacement PSU but kept using the original cables from the RM650x, which were already in my system. Everything functioned normally once it was turned on. However, after a month of inactivity, all updates, time settings, and other configurations were reset. After restarting, everything worked properly—just browsed briefly and then put it into sleep mode for a few hours.
Later, I returned to the store and tried turning it on. The login screen opened instantly, but both my mouse and keyboard lost power. I thought it was just a software problem, so I pressed the power button, and the system shut down. When I tried to restart it again, it kept freezing on the Windows 10 login screen repeatedly, spinning the loading circle without responding. Believing it was a Windows issue, I attempted safe mode, but the F8 key didn’t work—it just went back to the loading screen, which froze. The system also tried automatic repair, which froze again.
Today, I used a Windows bootable USB and removed the SSD with Windows entirely in hopes of accessing the installation screen. Even with the driver, it still loaded the Windows logo and froze.
I tried a BIOS reset, re-seating the RAM, but nothing resolved the problem. On the BIOS, all components appeared normal—CPU, RAM sticks, drives, and hardware seemed intact. Yet I couldn’t determine what was wrong anymore.
Please help me. I’m running out of ideas and really need this computer within a few days. It’s my only option to study before important exams in a few months.
Here are my system details:
- PSU: Corsair 750e
- Motherboard: Asrock Fatalty b150 k4
- CPU: i7-6700k
- GPU: RTX 2060
- Drive: WD 570
- RAM: Corsair Vengeance 16GB
This system is eight years old and has been working fine until now, except for a few minor issues that didn’t require a full Windows reinstall. I’m desperate and need your assistance urgently.
I don't seem to have any way to enter safe mode. I've repeated pressing F8, but the system still starts normally to Windows Logo and then freezes. After that, it goes into Automatic Repair Mode. I also tried booting from a bootable USB drive with Windows installed, but after removing the SSD, the process only works on the USB when the BIOS blank screen appears repeatedly, then loads Windows Logo again and the loading circle freezes.
I will follow many standard recommendations:
Stay away from wireless devices, opt for wired keyboards or mice;
Make sure your GPU is fully charged, replace it if necessary or bring it in for repair;
Inspect RAM modules carefully, ensuring no artifacts are present and cleaning contact points regularly, checking gold solder joints;
Examine your SSD, verifying the SATA cable and power cable connections;
Examine CPU pins thoroughly—either confirm they’re secure or replace the motherboard if needed, especially if you’re unsure;
Perform jumper operations as per the manual to reset your BIOS and consider swapping in a better CR2032 battery from a trusted brand;
Review your cooling setup, paying attention to dust buildup that could affect performance;
If required, reinstall Windows, add reliable antivirus software, apply updates via Windows Upgrade, but avoid installing drivers from third-party sources unless necessary.
Also, assess the airflow around your case and ensure everything is properly sealed.
I believe it attempts to enter Recovery Mode after several unsuccessful restarts, yet the same issue persists there. The system becomes stuck, the loading circle animation halts and freezes. I've also used a brand-new Bootable USB with Windows as an installation medium, but it freezes just as much.
I haven't had a chance to run memtest86 yet; I plan to do it tomorrow and share the results. Right now, when I turned on the system this morning, everything functioned perfectly. The Windows booted without any problems and worked fine, but during the evening reboot the same freezing issue came back. I've never seen anything like this before, and only the RMA power supply has been replaced so far. Could it be that the power supply is causing the freezing? Unfortunately, I don't have spare parts to verify. Should I send another RMA for the power supply and see if the new one resolves the problem?
They mentioned that windows and bios are missing date and time. This suggests the power supply on the motherboard is failing. I should replace it first.