The printer is not functioning properly, but the print job list indicates it's still processing.
The printer is not functioning properly, but the print job list indicates it's still processing.
This printer model?
https://support.hp.com/us-en/produc...-4...el/7781687
I recommend a fresh reinstall:
https://support.hp.com/us-en/document/is...2250841-16
Can you check the printer for status or configuration reports on the device itself?
It would help to see if there’s a menu option showing available reports for users.
My HP 9015 shows 7 such reports.
The goal is to understand what settings are active or inactive, like On/Off or Enabled/Disabled.
But note the issue might lie more with the print queue rather than just connectivity (wireless vs USB).
A link should offer more details and guidance.
Hello Ralston18,
That's the printer I use, thanks for sharing the link. I've been facing this problem for more than two years and have tried to solve it myself. I even bought a cord—printer would show offline, then reconnect but still wouldn't print. Eventually I went through uninstalling and reinstalling several times, using both WiFi and USB, and even added it manually with its IP address. We also did a 'dirty upgrade' to update the OS (Windows 10) while keeping my apps and files intact. Still nothing.
Eventually I reached out to HP tech support for help, which cost around $50. Over two days we tried uninstalling and reinstalling multiple times via different methods. The final step was reformatting the hard drive, or replacing the printer or computer altogether.
Note: I can still print from my Samsung tablet over Wi-Fi, which is a relief.
In short, the representatives didn’t go beyond what a beginner like me could do over the past couple of years. It’s not a personal slight, it’s just their business approach. I requested a refund, and we’ll see what happens next.
This is really frustrating.
Anyway, am I overreacting? Is there another way I could handle this, or should I just upgrade my computer?
I don’t mind the hassle because I own programs like MS Office Suite (Word/Excel) that don’t require annual fees. I don’t use them often enough to justify the rental cost—besides it’s just part of the service. Maybe I could switch to open-source alternatives.
Sorry for the rant. Thanks for listening.
Novice Mom.
P.S.
I managed to print a few reports from the printer (Network Configuration Page, Printer Status Report). Everything seems normal. I double-checked my network settings—com works fine too. Still confused.
Interesting:
"Note: I am able to print from my Samsung tablet across my wifi once!"
Which, all things considered, means that the printer is working per se.
So the next step is to look for some printer related difference between your desktop PC and the Samsung tablet.
There will be inherent differences. What needs to be discovered is some difference that (if all was working) would be identical on both systems. Some small detail or configuration option....
Microsoft has ways to get such information. Are you familar with Powershell? For the most part the basic commands are easy to work with and can be typed in or copied/pasted from tutorials and examples.
Open Powershell (with Admin rights) and try what is referred to as a "cmdlet". Powershell uses verb based cmdlets and the verb used to gather information is a "
Get-
". Get cmdlets do not change anything and can be configured in any number of ways to sort, organize, and present the cmdlet results.
For the moment there is no need for anything complicated.
Here is a Microsoft link that delves into printers:
https://learn.microsoft.com/en-us/p...-p...ver2025-ps
Try the Get-Printer cmdlet. First on the Samsung and then on your desktop.
Objective simply to see if the cmdlet (and Powershell to some extent) works and to provide you with some sense of it all.
Here are the results from my desktop PC:
Windows PowerShell
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Install the latest PowerShell for new features and improvements!
https://aka.ms/PSWindows
PS C:\Users\XXXX> Get-Printer
Name ComputerName Type DriverName PortName Shared Publishe
d
---- ------------ ---- ---------- -------- ------ --------
Fax Local Microsoft Shared Fax D... SHRFAX: False False
HP OfficeJet Pro 9010 Local HP OfficeJet Pro 9010 ... IP4_6bec0c1e... False False
Microsoft Print to PDF Local Microsoft Print To PDF PORTPROMPT: False False
Microsoft XPS Document Writer Local Microsoft XPS Document... PORTPROMPT: False False
OneNote (Desktop) - Protected Local Microsoft Virtual Prin... Microsoft.Of... False False
OneNote (Desktop) Local Send to Microsoft OneN... nul: False False
OneNote for Windows 10 Local Microsoft Software Pri... Microsoft.Of... False False
[Where XXXX is redacted personal information. And the actual on screen results are neatly formatted.]
Try
Get-Printer
and then try some of the other "more involved" printer related cmdlets that require more initial input needed for the cmdlet being applied. Be prepared for some red error messages....
Not sure if you are interested in "coding" per se but the Gets may reveal some difference between the desktop and tablet.
Especially if that difference is independent of connectivity (wired/wireless), application doing the printing etc..
Just do what you are comfortable with and you can easily find other links and tutorials to help with Powershell.
One step at a time.
Do not be tempted to run anything beyond "Get" cmdlets and certainly not any Powershell scripts at this time. Likewise avoid registry edits and apps/utilities claiming to find and fix the problem.
Overall, you are pushing beyond what HP (with all due respect to the techs) can offer.
Do you know how to use Explorer to view the contents of C:\Windows\System32\spool\PRINTERS? Please check both machines.
Also, verify the Print Spooler service on both systems: open "services.msc", type "Print Spooler" in the search bar, and ensure it is active. Compare both computers to confirm everything is functioning correctly.