The PC is completely unresponsive, yet the situation feels unusual.
The PC is completely unresponsive, yet the situation feels unusual.
Electricity can behave unpredictably with high-value electronics. The more intricate the device, the more interesting its interaction with electricity becomes. It’s tough to describe, it’s just how things work. An incorrectly grounded outlet can lead to unexpected outcomes, making it hard to anticipate. And when working with tiny amounts like microvolts or millivolts (or even amps), electricity has a greater chance of causing issues. If you connect your system to a three-prong power strip and then plug that into the wall outlet, the strip itself won’t be grounded either. The safest approach is to use a small tester to confirm each outlet is properly grounded. You can find these tools at places like Amazon or local hardware stores such as Ace Hardware, Lowe’s, or Home Depot. Good luck!
Verify all internal power cables are securely connected. A loose 24-pin M.2 slot might be the issue. If the problem persists, try another GPU or reach out to MSI support—it could indicate a faulty motherboard.
Could this be true after testing in the store? It seems to work perfectly with no problems during more than 36 hours of use. I think the problem isn’t hardware because it functions well even at the store. The temperatures stayed within normal ranges—GPU never exceeded 72°C and CPU never went above 60°C during gaming sessions.
That's why I suggested trying the other circuits in your home; I thought since it worked fine at the store it might be the wiring in your house. Now, it might work fine once you manage to turn it on but powering your computer shouldn't be a game of chance. If you press the power button, it should turn on. No ifs, ands or buts about it. Hmm, actually... does your motherboard itself have a power button on it? It's possible there is a wiring fault in the power button on your case
You can disconnect the power cable from the motherboard and briefly connect it with a screwdriver to activate the PC if needed, though I’m not sure that’s your issue. If you own the PC and it functioned at the store, attempt to unplug and reattach all connections to verify nothing was left disconnected during shipping. Also confirm the power switch on the supply unit is correctly set.
Would you find the information in the manual? I don’t know its layout or location.
Yeah, that would be mentioned in the manual. It'll show you exactly where it is, if you have one. If not, TylerD321's suggestion of jumping the power switch pins manually with a screwdriver will rule out if it's the case switch or not. That's a very old-school trick and it's still a good one! And just to re-iterate, double check to ensure all of the power cabling in your PC is seated properly as well.