F5F Stay Refreshed Hardware Desktop The motherboard or CPU upgrade has caused the display to stop working.

The motherboard or CPU upgrade has caused the display to stop working.

The motherboard or CPU upgrade has caused the display to stop working.

S
stride42
Junior Member
12
10-09-2022, 06:03 PM
#1
Hey everyone, I recently upgraded my motherboard, CPU, and RAM, but now I’m missing the display. I switched from an Intel i5 6400 to an AMD Ryzen 5 5500. After checking compatibility with both motherboards and APUs, it looks promising. Here’s what I have: a Gigabyte B550M K AM4 (new), a Ryzen 5 5500 (also tested with a 3600X), G.SKILL AEGIS series RAM (Intel XMP) at 16GB (2x8GB, 3200MT/s), and a Sapphire Radeon 11266-04-20G Pulse RX 570 with 4GB GDDR5. It supports dual HDMI, DVI-D, DP OC, and has a backplate. It boots up fine—case fans spin, the KBM light works, and I can reset the caps/num lock. However, when connected to the graphics card, no display appears. I’ve re-seated everything and even restored the original configuration, which worked before. I changed the RAM to a single stick, following slot 2/4 instructions. It seems the issue might be with the new setup or possibly a faulty motherboard. I don’t have any LED error lights, and I lack a speaker to check for codes. Any advice would be greatly appreciated.
S
stride42
10-09-2022, 06:03 PM #1

Hey everyone, I recently upgraded my motherboard, CPU, and RAM, but now I’m missing the display. I switched from an Intel i5 6400 to an AMD Ryzen 5 5500. After checking compatibility with both motherboards and APUs, it looks promising. Here’s what I have: a Gigabyte B550M K AM4 (new), a Ryzen 5 5500 (also tested with a 3600X), G.SKILL AEGIS series RAM (Intel XMP) at 16GB (2x8GB, 3200MT/s), and a Sapphire Radeon 11266-04-20G Pulse RX 570 with 4GB GDDR5. It supports dual HDMI, DVI-D, DP OC, and has a backplate. It boots up fine—case fans spin, the KBM light works, and I can reset the caps/num lock. However, when connected to the graphics card, no display appears. I’ve re-seated everything and even restored the original configuration, which worked before. I changed the RAM to a single stick, following slot 2/4 instructions. It seems the issue might be with the new setup or possibly a faulty motherboard. I don’t have any LED error lights, and I lack a speaker to check for codes. Any advice would be greatly appreciated.

G
GoodNinja6
Member
53
10-10-2022, 09:45 PM
#2
It works when connected to the motherboard, but a system update ID is needed to reinstall Windows. You might also attempt DDU and reinstall drivers first. Regardless, reinstalling Windows is recommended.
G
GoodNinja6
10-10-2022, 09:45 PM #2

It works when connected to the motherboard, but a system update ID is needed to reinstall Windows. You might also attempt DDU and reinstall drivers first. Regardless, reinstalling Windows is recommended.

J
JimBLogic
Junior Member
24
10-12-2022, 12:11 AM
#3
The Ryzen 5500 lacks built-in graphics, so connecting an HDMI isn’t possible. I haven’t attempted a reinstall yet, and I’m not even accessing the BIOS. Drivers might still be an option.
J
JimBLogic
10-12-2022, 12:11 AM #3

The Ryzen 5500 lacks built-in graphics, so connecting an HDMI isn’t possible. I haven’t attempted a reinstall yet, and I’m not even accessing the BIOS. Drivers might still be an option.

E
EVGRClutch
Member
245
10-12-2022, 08:46 AM
#4
Purchase a mobile speaker from the box, typically included with the mobile phone. If absent, obtain one for a modest cost. Without it, identifying the problem becomes very difficult. It might stem from any of the recent parts.
E
EVGRClutch
10-12-2022, 08:46 AM #4

Purchase a mobile speaker from the box, typically included with the mobile phone. If absent, obtain one for a modest cost. Without it, identifying the problem becomes very difficult. It might stem from any of the recent parts.

F
flameboy101
Member
173
10-12-2022, 09:48 AM
#5
The last two boards I received lacked a speaker module. One even didn’t include any screws. It seems like I’m ordering budget models, so probably not expecting a speaker.
F
flameboy101
10-12-2022, 09:48 AM #5

The last two boards I received lacked a speaker module. One even didn’t include any screws. It seems like I’m ordering budget models, so probably not expecting a speaker.