The laptop powers off abruptly without any notice or blue screen.
The laptop powers off abruptly without any notice or blue screen.
Hi Everyone, I’m dealing with an unusual issue that seems to require a bit more technical insight into the hardware. I was hoping to gather some suggestions for troubleshooting, but it looks like Reddit isn’t the best resource these days, especially with privacy concerns. Here’s what I know so far:
System Details: I have an Asus laptop running all AMD components. All driver and Windows updates are up to date. The main problem is that the laptop abruptly shuts down—like power was cut off. There are no blue screens or error messages; it just stops suddenly, possibly triggered by the BIOS or a power loss.
Gameplay Patterns: This happens often when playing games, but only in certain titles. For example, it occurs during loading screens after benchmarking or races in F1 2022. In FM games, it appears after the match ends. In Resident Evil 4 remake, it happens when a player dies. Other games like Rocket League, Overcooked 2, and Cities Skylines don’t experience this issue. It seems to affect both battery and plugged-in scenarios. This started a few months ago, but I haven’t found a solution yet.
Event Logs: When I restart the system, it logs only one error saying “last shutdown was unexpected.” There’s no warning beforehand that caught my attention. I’m attaching the log file in case it helps.
Steps Taken:
1. Confirmed all updates and drivers are current.
2. Verified all OS files are intact.
3. Ran benchmarks for two hours with full CPU and GPU usage.
4. Performed overheating and PSU tests for one hour each.
Current Situation: I can play games without issues, so I’m sticking with them. For the crashing ones, I adjusted settings and tried again, but nothing worked. I can recreate the crash in F1 and FM repeatedly, especially when switching from gameplay to menus. If I keep running the same benchmark for ten laps, it doesn’t crash, but stopping early does. This suggests overheating isn’t the cause. I’m leaning toward a hardware fault or software glitch.
Challenge: There’s no blue screen, so pinpointing the exact cause is tough. I can open the laptop’s back panel, but I don’t want to risk damaging anything by pulling wires. On the software side, I’m comfortable tweaking settings as suggested.
P.S.: I just set up a new account because my real name is used on YouTube. I want to keep this private.
Any ideas would be greatly appreciated. If I can identify what’s behind this, I’d be able to find a workaround.
Unfortunately, it isn't. It's already three years old. I can opt for the extended warranty, but I'm hoping to identify the faulty hardware and repair it myself. It would be significantly less expensive than the warranty option.
Starting the tests now. Updates will follow once everything finishes. Noticing an odd issue in memtest: the top left displays a CPU temperature of 100°C. That’s higher than the usual 95°C I’ve seen before, even on brand new hardware. It seems like it might be throttling now. I’ve kept the fans clean but haven’t replaced the thermal paste. Not sure if it’s necessary. I’ll check again after the tests. Hope they reveal something. P.S. I still can’t figure out why some games don’t crash if they overheat—shouldn’t it show up in all tests?
It could resemble Diablo 4’s behavior of killing GPUs due to a hardware issue that becomes visible in the game. If the problem stemmed from software, you’d likely see logs in Windows (like event viewer or memory dumps). A clean shutdown without any logs usually points to a hardware fault. If it occurs only in specific games, it suggests a GPU problem. Since computers behave unpredictably, I’ll keep this open to possibility. To check for driver-related issues, try using DDU and reinstalling the display drivers.
I think it makes sense to record logs if the problem were purely software-based. I’m wondering if a software glitch might be triggering the BIOS. Perhaps the CPU boost or rebar feature isn’t functioning properly. I just reinstalled the drivers yesterday and it didn’t help. All hardware tests came back clean. If there’s a GPU issue, it should show up in some benchmark results. It’s really confusing. It feels a lot like the Diablo 4 case you mentioned—something in the software could be revealing either a BIOS or hardware problem.