The laptop powers off abruptly without any notice or blue screen.
The laptop powers off abruptly without any notice or blue screen.
Update: Added a new post in asus forums as well. https://rog-forum.asus.com/t5/gaming-not...1169#M3327 When I run the benchmark, if the performance of the gpu does not go down, there is no crash. But if the performance goes super low, (gpu goes to about 1100mhz in gpu z), then there is always a crash. It seems like there is a power saving system in place which reduces gpu performance by a lot. 1100mhz for a gpu is just weird when base clock is 1900mhz. That is not thermal throttling, that is tanking. But yeah, if this happens, there is a guaranteed crash on loading screen. And again, this happens on cold boot scenario, so literally zero overheating. Whatever it is, it is definitely not random. I can recreate it every single time without fail. It is definitely bios and system level drivers not playing nice with each other causing hardware to shut down. Definitely not an issue with hardware as I was originally suspecting.
It appears to be a firmware-related problem. Running the same tests with basic software still caused crashes. Using a live USB of Linux reproduced the issue. I observed two models—G513QY-HS and G513QY-TS. Could there be a hardware difference between them that affects the BIOS handling? This might explain why others experienced it before but not now, while my system remains stable.
So this occurred. A forum member from Asus suggested visiting a service center. Now, all posts are being removed and the entire thread is flagged as spam. Probably I need 100k followers to get a response about this problem. Clearly, it’s a firmware issue and there’s nothing we can fix. If anyone here has experience with voltage settings, we might be able to help.
I encountered a similar problem with my G15. The solution you found works: https://rog-forum.asus.com/t5/rog-strix-...d-p/881589 It looks like the GPU's DRAM is running too high. Hope it helps.
It looks like the issue is likely tied to the liquid metal application. The extra thermal paste on the MOSFETs caused a burn mark and made liquid metal leak. I switched to regular thermal paste and adjusted the heatsink paste, which finally resolved the crashes. Now the system runs more smoothly, though it slows down slightly every few seconds. This is similar to the reboot problems seen in other games. It seems the GPU is throttling excessively, possibly due to poor heat transfer. I’m considering lowering the GPU power to test if that helps. I’ve attached the HWInfo logs for anyone who might help. P.S. If I revert to liquid metal, I’ll face the same contact issues again. The temperature drop was impressive—20 degrees! It’s frustrating that Asus hasn’t improved heatsink design. Six months of this situation is unacceptable.