The laptop is experiencing random screen issues and crashes?
The laptop is experiencing random screen issues and crashes?
I've been using this laptop since 2019 and only had minor problems besides occasional panel lines, likely from the LCD screen deteriorating.
However, over the past two days I've faced a strange issue. The screen would suddenly switch to "artifact hell" with no response. Initially I suspected the GPU was failing, but after forcing it off and restarting it worked properly. Running a blender render for a few minutes fixed it, though it still crashes during simple tasks like browsing.
This has happened three times in two days: once after waking from sleep, once while browsing files, and once while web browsing.
Laptop model:
MSI GL63 9SD
i5-9300H
GTX 1660 Ti, 16GB RAM
512GB + 256GB SSDs, 1TB HDD
Windows 10
Nvidia Studio driver 527.56 (still a bit outdated, but I've been using it for some time now. I need to lower power limits during long renders).
Any idea what's causing this?
Verify your laptop is running the most recent BIOS update. Use DDU to eliminate all GPU drivers (Intel, AMD, Nvidia) during Safe Mode. Afterward, manually add the newest GPU driver from Nvidia's support page in an elevated command prompt, such as right-clicking the installer and selecting Run as Administrator.
Running on the newest BIOS, updated drivers included to handle any conflicts with the older studio driver and recent Windows updates. Ready to check now.
It occurred once more after updating the latest drivers. The situation was entirely unpredictable, happening while navigating the internet. The same issue persisted, accompanied by a persistent problem and a loud sound from the speakers.
It seems the GPU or LCD is faulty. Checking an HDMI connection to the TV might help. If the module isn't firmly attached, replacing it should be possible.
If it was the LCD, it shouldn't trigger the speakers to malfunction, right? Usually this occurs on a BSOD, but the event viewer only records an unexpected shutdown without any prior warning. I think the GPU might be involved too. I plan to test with HDMI now. It's just so unpredictable and hard to recreate.
If you manage to enter the bios, switch it to Intel's built-in graphics and check if the issue continues.
And it's happened again. He's the video. The external monitor froze but didn't descend into artifact hell like the laptop screen though. Same loud static noise from the speakers.
There's no bios setting to force a gpu, it's optimus only
Also, another key note: On a normal BSOD, speakers also get stuck if you already had something playing.
Meanwhile in this case, the speakers activate even though there was nothing playing before the crash
View: https://youtu.be/5oB3YeEmCZg
Today, the laptop didn't wake from sleep. It kept power cycling—turning off and on itself multiple times—before finally starting and showing an error on the login screen:
"Something went wrong and your PIN isn't available (code: 0x8009002d). Click to set up your PIN again."
Everything else appears to be in order.