F5F Stay Refreshed Hardware Desktop The game crashes instantly.

The game crashes instantly.

The game crashes instantly.

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i3z___
Senior Member
559
09-26-2019, 10:10 AM
#1
I have a Predator Helios 300 I7 10750H with RTX 2060 and 16 GB of RAM running Windows 10 64 Bit. I see 120+ FPS in PUBG and 200+ in Valorant, but my FPS drops to 30-45 when I switch off Turbo mode. It only improves when I turn it back on. Even with Turbo enabled, the FPS only rises briefly. Someone, can you explain why this is happening and how to fix it? Thanks!
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i3z___
09-26-2019, 10:10 AM #1

I have a Predator Helios 300 I7 10750H with RTX 2060 and 16 GB of RAM running Windows 10 64 Bit. I see 120+ FPS in PUBG and 200+ in Valorant, but my FPS drops to 30-45 when I switch off Turbo mode. It only improves when I turn it back on. Even with Turbo enabled, the FPS only rises briefly. Someone, can you explain why this is happening and how to fix it? Thanks!

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betomblok
Member
196
09-26-2019, 10:28 PM
#2
The temperatures increase as you observe the frame dropping.
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betomblok
09-26-2019, 10:28 PM #2

The temperatures increase as you observe the frame dropping.

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Shikeishuu_
Member
154
09-27-2019, 02:01 AM
#3
Several high-end laptops featuring Intel processors face power management issues. They often overheat and experience thermal throttling. Consider bringing them back to the retailer and requesting a repair or a refund. Manufacturers sometimes release faulty products due to low consumer feedback. If returns are no longer an option, try using ThrottleStop 9.3 at https://www.techpowerup.com/download/tec...ottlestop/. This tool offers several options to help with some poorly built gaming laptops. The 10750H processor is quite capable, but many makers limit its performance so it can’t run at full speed continuously. It may switch abruptly between high and low performance, causing unstable frame rates. In the ThrottleStop settings, enable Nvidia GPU monitoring. On the main interface, activate the Log File feature. Play a game for at least 15 minutes. After testing, close the game and exit ThrottleStop to save your log data. Share a log file with your next post and include screenshots of the ThrottleStop dashboard, FIVR window, and TPL interface. This documentation will help identify the causes of throttling and assess your laptop’s condition.
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Shikeishuu_
09-27-2019, 02:01 AM #3

Several high-end laptops featuring Intel processors face power management issues. They often overheat and experience thermal throttling. Consider bringing them back to the retailer and requesting a repair or a refund. Manufacturers sometimes release faulty products due to low consumer feedback. If returns are no longer an option, try using ThrottleStop 9.3 at https://www.techpowerup.com/download/tec...ottlestop/. This tool offers several options to help with some poorly built gaming laptops. The 10750H processor is quite capable, but many makers limit its performance so it can’t run at full speed continuously. It may switch abruptly between high and low performance, causing unstable frame rates. In the ThrottleStop settings, enable Nvidia GPU monitoring. On the main interface, activate the Log File feature. Play a game for at least 15 minutes. After testing, close the game and exit ThrottleStop to save your log data. Share a log file with your next post and include screenshots of the ThrottleStop dashboard, FIVR window, and TPL interface. This documentation will help identify the causes of throttling and assess your laptop’s condition.

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Chester09
Senior Member
491
09-27-2019, 09:53 AM
#4
It's typical... the CPU reaches its highest temperature at 86 degrees, and the GPU often stays around that level most of the time.
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Chester09
09-27-2019, 09:53 AM #4

It's typical... the CPU reaches its highest temperature at 86 degrees, and the GPU often stays around that level most of the time.

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SnoopyDee
Junior Member
13
09-30-2019, 03:13 AM
#5
I purchased this laptop just a month ago and it's still covered under warranty. I came across an article mentioning similar issues after updating the GeForce drivers, especially with my I5 processor and RTX 2060. After some research, I realized I also received an update in GeForce Experience drivers, which led me to consider getting the Zephyrus G14. However, many reviews didn't mention these problems. Should I visit the shop for a replacement, or are there other options since the FPS was decent before? Thanks for your advice and any suggestions you have for GeForce.
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SnoopyDee
09-30-2019, 03:13 AM #5

I purchased this laptop just a month ago and it's still covered under warranty. I came across an article mentioning similar issues after updating the GeForce drivers, especially with my I5 processor and RTX 2060. After some research, I realized I also received an update in GeForce Experience drivers, which led me to consider getting the Zephyrus G14. However, many reviews didn't mention these problems. Should I visit the shop for a replacement, or are there other options since the FPS was decent before? Thanks for your advice and any suggestions you have for GeForce.

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strongTI
Junior Member
8
09-30-2019, 04:10 AM
#6
I've encountered the same issue with the same laptop and specs before. Have you found a solution yet? Feel free to share your details.
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strongTI
09-30-2019, 04:10 AM #6

I've encountered the same issue with the same laptop and specs before. Have you found a solution yet? Feel free to share your details.

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samirRB
Member
58
09-30-2019, 11:58 AM
#7
I believe the issue lies with my machine itself. I observed that the turbo setting occasionally restores frame rates but only sporadically. Fps tends to drop randomly every five minutes for about a minute before returning to normal. This has been frustrating while playing games on this powerful device. I've tried adjusting the CPU voltage and none of it worked. It's become a constant annoyance. If you have any ideas or fixes, please share them.
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samirRB
09-30-2019, 11:58 AM #7

I believe the issue lies with my machine itself. I observed that the turbo setting occasionally restores frame rates but only sporadically. Fps tends to drop randomly every five minutes for about a minute before returning to normal. This has been frustrating while playing games on this powerful device. I've tried adjusting the CPU voltage and none of it worked. It's become a constant annoyance. If you have any ideas or fixes, please share them.

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TNTdestroyer07
Junior Member
4
10-09-2019, 03:59 AM
#8
Start the test by running ThrottleStop and enable the log file feature. Run a game for at least 15 minutes to capture relevant data during these throttling sessions. Once testing is complete, close ThrottleStop to finalize the log file. The file should be saved in your ThrottleStop / Logs directory. Include a log file with screenshots of ThrottleStop to help you understand your CPU configuration.
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TNTdestroyer07
10-09-2019, 03:59 AM #8

Start the test by running ThrottleStop and enable the log file feature. Run a game for at least 15 minutes to capture relevant data during these throttling sessions. Once testing is complete, close ThrottleStop to finalize the log file. The file should be saved in your ThrottleStop / Logs directory. Include a log file with screenshots of ThrottleStop to help you understand your CPU configuration.

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SophiaPav
Member
142
10-12-2019, 07:32 PM
#9
I discovered a simple solution after facing similar issues. Visit: system configuration → boot → disable ACC services (likely the first one) → restart. Done! You're all set, buddy. The problem isn't the CPU or GPU—ACER has optimized it well. Peace.
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SophiaPav
10-12-2019, 07:32 PM #9

I discovered a simple solution after facing similar issues. Visit: system configuration → boot → disable ACC services (likely the first one) → restart. Done! You're all set, buddy. The problem isn't the CPU or GPU—ACER has optimized it well. Peace.