F5F Stay Refreshed Software General Software Sound Blaster Command problem - Encoder error - Service not running fixed.

Sound Blaster Command problem - Encoder error - Service not running fixed.

Sound Blaster Command problem - Encoder error - Service not running fixed.

T
TheDimen
Junior Member
5
05-11-2019, 06:50 AM
#1
I can click on [Fix for me] and it functions perfectly, but after restarting my PC it reverts. This is the sole issue I've encountered since getting the AE-7. I'm using headphones and the connection is correct. The card is in the PCI-E x4 slot. I have an ASrock X570 Phantom Gaming 4 MoBo. I've searched online but found no detailed information about my case. I'm hoping someone with similar experiences can share less obvious solutions. Please see the attached image for reference.
T
TheDimen
05-11-2019, 06:50 AM #1

I can click on [Fix for me] and it functions perfectly, but after restarting my PC it reverts. This is the sole issue I've encountered since getting the AE-7. I'm using headphones and the connection is correct. The card is in the PCI-E x4 slot. I have an ASrock X570 Phantom Gaming 4 MoBo. I've searched online but found no detailed information about my case. I'm hoping someone with similar experiences can share less obvious solutions. Please see the attached image for reference.

P
PowergirlA
Member
229
05-11-2019, 08:33 AM
#2
dolbydts services are not functioning.
First, check the task manager → services → open services.
There are two audio services: Sound Blaster Audio Service (CtHdaSvc.exe) and Creative Audio Service (CTAudSvcService.exe).
One is for DTS, the other for Dolby.
Both should be configured with automatic startup.
P
PowergirlA
05-11-2019, 08:33 AM #2

dolbydts services are not functioning.
First, check the task manager → services → open services.
There are two audio services: Sound Blaster Audio Service (CtHdaSvc.exe) and Creative Audio Service (CTAudSvcService.exe).
One is for DTS, the other for Dolby.
Both should be configured with automatic startup.

L
LeCuriousFox
Member
227
05-13-2019, 04:17 AM
#3
dolbydts services are not functioning.
First, check the task manager → services → open services.
There are two audio services: Sound Blaster Audio Service (CtHdaSvc.exe) and Creative Audio Service (CTAudSvcService.exe).
One is for DTS, the other for Dolby.
Both should be configured with automatic startup.
L
LeCuriousFox
05-13-2019, 04:17 AM #3

dolbydts services are not functioning.
First, check the task manager → services → open services.
There are two audio services: Sound Blaster Audio Service (CtHdaSvc.exe) and Creative Audio Service (CTAudSvcService.exe).
One is for DTS, the other for Dolby.
Both should be configured with automatic startup.

F
Frost_Pvp017
Member
225
05-20-2019, 03:41 PM
#4
I located CTAudSvcService.exe and set it to automatic. But I can't find CtHdaSvs.exe. Perhaps restarting the PC would help?
F
Frost_Pvp017
05-20-2019, 03:41 PM #4

I located CTAudSvcService.exe and set it to automatic. But I can't find CtHdaSvs.exe. Perhaps restarting the PC would help?

G
goldenagate
Member
209
05-21-2019, 07:01 AM
#5
try reinstalling driver
G
goldenagate
05-21-2019, 07:01 AM #5

try reinstalling driver

H
Hidekih
Posting Freak
849
05-27-2019, 07:31 PM
#6
That was the first step I took, trying it three times just to be sure. I even removed it and used the Driver boosters device remover tool to eliminate any remaining plugin traces. When I ran out of options, I turned to you for help, and fortunately you were aware of the services. They worked well.
H
Hidekih
05-27-2019, 07:31 PM #6

That was the first step I took, trying it three times just to be sure. I even removed it and used the Driver boosters device remover tool to eliminate any remaining plugin traces. When I ran out of options, I turned to you for help, and fortunately you were aware of the services. They worked well.