Some users are retrieving .zip archives from Windows 10 support downloads.
Some users are retrieving .zip archives from Windows 10 support downloads.
Hey there, so earlier today I joined the Windows support chat to help my PC start up after a fresh OS install. It wasn’t any kind of scam—I started it through Microsoft’s official site. When the support person took control, I kept a close eye on what they were doing. They first tried to activate the PC using my Microsoft account. Then they opened Run and went to sysdm.cpl, turning on Remote Assistance. The thing that really caught my attention was when they downloaded a 'ProduKey' file from a suspicious link. I still have the .zip file now. That doesn’t seem right at all. Should I run a cleanse or is this just paranoia? Please reassure me. Lol — P.S.: No, I’m not stupid. I didn’t fall for any scammer trying to access my computer. This was actually the Windows support live chat.
This concept isn't common in live chat. It seems some services might ask for product keys during setup, but downloading them isn't typical. @GoodBytes can clarify if you need more details.
ProduKey and LogMeIn are secure options. Produkey outperforms attempts to access CMD or manipulate license files. LogMeIn stands out as a favored remote connection solution. It’s likely simpler to employ LogMeIn instead of requiring users to activate remote desktop.
I understand LogMeIn is secure, and I remember using Minecraft servers on LogMeIn Hamachi back in the day... those were the good old times. However, I'm still uncertain about ProduKey and its reliability. He eventually gave up, saying I needed to purchase another copy. After that, I spoke to someone over the phone who spent a lot of time using CMD to obtain a license. I’m aware of how they did it—it was through Microsoft. Still, I don’t feel confident about ProduKey.
Completely secure. Tested it on numerous vintage devices. It scans the registry for any Microsoft identifiers.
Nirsoft offers reliable software. The website is excellent, worth exploring for additional tools.
I’ve worked with NirSoft for over a decade and can assure you it’s entirely secure—provided it isn’t mixed with unwanted software. He’s been developing Windows utilities from Windows 98 through MSN Messenger. Naturally, some of his products may attract attention because they expose product keys, passwords, or data stored in Microsoft’s protected areas. That’s just part of the process.
On the other hand, my experience with LogMeIn shows a different story. We don’t always get along, but when used properly, it’s safe. However, during a security incident in 2012–2013, I received a lot of spam emails that still land in my main inbox today. Now I understand that no system is completely risk-free, but the way they handled my security concerns was completely unprofessional—it really discouraged me from using or recommending their services again.