F5F Stay Refreshed Hardware Desktop Samsung Odyssey G7 28-inch screen often loses connection and reconnects unexpectedly.

Samsung Odyssey G7 28-inch screen often loses connection and reconnects unexpectedly.

Samsung Odyssey G7 28-inch screen often loses connection and reconnects unexpectedly.

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Crafty_TNT
Junior Member
11
08-25-2022, 12:15 PM
#1
Hello, I just purchased two Samsung Odyssey G7 28" monitors. Occasionally, one of them shuts down and Windows alerts about a device disconnecting. I haven’t used the second monitor much because I mainly turn it on for game development work, which hasn’t been done much lately. I’ve searched online for fixes but found few that helped. I’ve tried disabling G-SYNC, set the output color depth to 8bpc in the NVIDIA Control Panel, and turned off HDR. My system specs are: Intel i7 13700k, MSI RTX 4080, Kingston Fury 32GB RAM at 5600MT/s, DDR5, connected via DisplayPort 1.4 cables. Any advice would be appreciated.
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Crafty_TNT
08-25-2022, 12:15 PM #1

Hello, I just purchased two Samsung Odyssey G7 28" monitors. Occasionally, one of them shuts down and Windows alerts about a device disconnecting. I haven’t used the second monitor much because I mainly turn it on for game development work, which hasn’t been done much lately. I’ve searched online for fixes but found few that helped. I’ve tried disabling G-SYNC, set the output color depth to 8bpc in the NVIDIA Control Panel, and turned off HDR. My system specs are: Intel i7 13700k, MSI RTX 4080, Kingston Fury 32GB RAM at 5600MT/s, DDR5, connected via DisplayPort 1.4 cables. Any advice would be appreciated.

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NooahFNA
Junior Member
42
08-26-2022, 07:14 PM
#2
You start by loading the Netflix interface.
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NooahFNA
08-26-2022, 07:14 PM #2

You start by loading the Netflix interface.

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bumble66
Junior Member
4
08-27-2022, 12:37 AM
#3
It occurred while I was performing any task on my PC. I didn’t use the Netflix app on the screen or watch Netflix on my computer, so I can’t add further thoughts.
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bumble66
08-27-2022, 12:37 AM #3

It occurred while I was performing any task on my PC. I didn’t use the Netflix app on the screen or watch Netflix on my computer, so I can’t add further thoughts.

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xStavrosxGR
Junior Member
12
09-01-2022, 06:13 PM
#4
that's when it happen on my 32inch version of the same screen... but try updating firmware on your monitor. it's only 1 port that can be used, clearly marked.. use a fat32 formated usb.
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xStavrosxGR
09-01-2022, 06:13 PM #4

that's when it happen on my 32inch version of the same screen... but try updating firmware on your monitor. it's only 1 port that can be used, clearly marked.. use a fat32 formated usb.

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HannahxX_
Junior Member
12
09-02-2022, 12:39 AM
#5
I updated the firmware via the settings with Wi-Fi, but I’ll check for any newer versions I can install manually.
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HannahxX_
09-02-2022, 12:39 AM #5

I updated the firmware via the settings with Wi-Fi, but I’ll check for any newer versions I can install manually.

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Sokil
Member
65
09-02-2022, 04:32 AM
#6
On your screen, within the game settings, you can turn off active sync and fix the refresh speed. Have you given it a try? The options in these displays may vary between updates.
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Sokil
09-02-2022, 04:32 AM #6

On your screen, within the game settings, you can turn off active sync and fix the refresh speed. Have you given it a try? The options in these displays may vary between updates.

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RS923
Member
135
09-07-2022, 10:48 PM
#7
I just installed the newest firmware from Samsung’s site via USB. I also switched off Game Mode, which I wasn’t aware was active. Thus far it hasn’t occurred again. Things look promising—this might be the solution. Thanks!
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RS923
09-07-2022, 10:48 PM #7

I just installed the newest firmware from Samsung’s site via USB. I also switched off Game Mode, which I wasn’t aware was active. Thus far it hasn’t occurred again. Things look promising—this might be the solution. Thanks!

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Troye_
Junior Member
13
09-14-2022, 10:25 AM
#8
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Troye_
09-14-2022, 10:25 AM #8

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YOLOGAMER109
Member
229
09-14-2022, 02:27 PM
#9
Well, I'm not sure this will help. I have G-Sync active in game mode with two monitors—my Samsung Odyssey G7 curved 32-inch at 240Hz and 1440p. Both are running at 240Hz on an SLI configuration using two 2080Ti graphics cards. I'm using a DP 1.4 cable. At least the second monitor is a Dell 3007 from around 2006, but it still shows clearly at 60Hz. After switching to Active DP-DVI converter and using a DUAL-DVI cable, the issue appears only when streaming Netflix in Chrome. It seems to start again after I enabled HDR again, though I usually skip HDR in fullscreen. Sometimes it hides if I turn off HDR in video settings. EDIT: It reappeared with Netflix after I turned HDR back on, but I only use HDR in fullscreen. I'll check if disabling it in video mode helps. The HEVC video extension is the Netflix codec.**
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YOLOGAMER109
09-14-2022, 02:27 PM #9

Well, I'm not sure this will help. I have G-Sync active in game mode with two monitors—my Samsung Odyssey G7 curved 32-inch at 240Hz and 1440p. Both are running at 240Hz on an SLI configuration using two 2080Ti graphics cards. I'm using a DP 1.4 cable. At least the second monitor is a Dell 3007 from around 2006, but it still shows clearly at 60Hz. After switching to Active DP-DVI converter and using a DUAL-DVI cable, the issue appears only when streaming Netflix in Chrome. It seems to start again after I enabled HDR again, though I usually skip HDR in fullscreen. Sometimes it hides if I turn off HDR in video settings. EDIT: It reappeared with Netflix after I turned HDR back on, but I only use HDR in fullscreen. I'll check if disabling it in video mode helps. The HEVC video extension is the Netflix codec.**

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megsterz
Member
208
10-04-2022, 01:31 AM
#10
I've kept my second screen active for a while without it working properly. When I run YouTube on it with music, it's been fine. The main problem is I don't want it running constantly. I'm wondering if turning it off actually disables it and then it keeps restarting to try to show an image that isn't there. This is just my guess. I've already turned it off and checked in Windows to see if only one monitor appears, then reconnects. I'll also look into the display settings to confirm.
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megsterz
10-04-2022, 01:31 AM #10

I've kept my second screen active for a while without it working properly. When I run YouTube on it with music, it's been fine. The main problem is I don't want it running constantly. I'm wondering if turning it off actually disables it and then it keeps restarting to try to show an image that isn't there. This is just my guess. I've already turned it off and checked in Windows to see if only one monitor appears, then reconnects. I'll also look into the display settings to confirm.

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