Question HP EliteBook 8440p product info isn't working right now.
Question HP EliteBook 8440p product info isn't working right now.
I was trying to update my Windows 7 and it took forever with nothing happening, so I forced the computer off. When I turned it back on, it said: "WARNING!! Machine is not in committed state." It also says Product Information not valid because the system board has missing or invalid info. The system board shows these things are wrong: System BOARD (00A) - Product Name, Product Configuration ID, Product Serial Number, and Product SKU. Here is what I tried to do: ENTER - Continue Startup For more details, please go to www.hp.com/go/techcenter/startup. I have been searching for over a month with no help at all. I even made an HP thread at this link: https://h30434.www3.hp.com/t5/Noteb...uc...60#M302555 My laptop is an HP Elitebook 8440p with the model number XT917UT#ABA. I sent it to HP, but they also said no, saying: "We no longer have the tooling to support this model." How come do I get rid of this error?!??!?!!? I don't understand why I need to go so deep just for a problem that isn't even about the hardware. This is really unacceptable.
I'm not sure if this helps. Usually, "not committed" means a "dirty" partition. You should check the BIOS or UEFI settings and turn off Hibernate in your Windows OS.
Actually, YOU are responsible for this error. You never turn off a computer right before an update just because it feels slow or you're impatient. It might be possible that your BIOS got messed up when you shut down, even if I'd see either a broken Windows setup or a completely fried hard drive. The first thing to do is take out every drive and try starting the PC again. You should probably get an error message saying "no bootable media." If you still see the warning that says "WARNING!! Machine is not in committed state," then you'll need software just to fix the motherboard, which only a tech pro or service shop with the right tools can do.
Any smart person would do that if it takes too long. I checked the hard drive light for 30 minutes and saw nothing happening. Nothing like that can damage the BIOS. The BIOS was already up to date. There is no reason for this to happen at all. Maybe you forgot that Windows isn't part of the BIOS system. Also, HP said this only happens after a switch is used, which didn't happen here.
The process takes just as long as needed and there might be times when nothing seems to happen at all. Any good guy knows that. Well it could if you actually pull the plug like you did anything else. Again any decent tech knows this. Agreed, when you do things right. You didn't.
Surely that was right. Anyway, whether it's correct or not doesn't really matter to me, so let's stop wasting time on arguing over this nonsense thing. Now, here is the real question: how can you fix this mistake?
I've already tried taking out my hard drive, but I need another idea.