Question about the BSoD on the ASUS ROG Zephyrus G15?
Question about the BSoD on the ASUS ROG Zephyrus G15?
I need to understand what happened with my notebook.
It's an ASUS Zephyrus G15 with an AMD Ryzen 9 4900HS and Radeon Graphics 3.00 GHz, 16 GB RAM, running Windows 11 Home 21H2.
The GPU is an Nvidia Geforce RTX2060 with Max-Q Design.
After completely uninstalling everything, reinstalling Windows 11 Home and letting the update complete, I encountered a BSoD issue.
I believe it might be related to automatic updates from the Microsoft Store causing problems, especially since updates were happening frequently.
Here is the minidump if it would help: https://www.dropbox.com/s/eoybpr7t03tfgp...1.zip?dl=0
Thank you a lot.
Step 1 - Reinstall windows 11 without updates, disconnect internet connection, no updates applied.
Step 2 - Install asus network drivers, chipset drivers, video drivers, USB and additional drivers.
Step 3 - (If the W11 virus permits) Enable updates with "Notify but do not download."
Step 4 - Navigate to updates and uncheck - Recommended, Optional and Beta.
Step 5 - Reconnect the network and review the update list now.
Step 6 - Browse through the list and right-click to hide any updates for HW drivers from Step 2.
Remember, Windows 11 remains experimental.
we favor fixing issues instead of discarding everything without examining the data first.
Thank you for your reply. I'm unsure when the BSoD will happen again, so let me explain my issue to see if that might help.
Before that, I was using Windows 10, and the BSoD caused me a lot of trouble. I tried many solutions but none worked. I updated to Windows 11 in hope it would assist, but it didn't.
Now I'm discarding everything, but the BSoD still appears.
In this situation, the BSoD happens more often when downloading large files from Steam or Xbox apps. I try to keep the power on while using the computer.
When I enter Safe Mode, the BSoD doesn't occur, which makes me think it's either a hardware or software issue.
I ran the hard disk and RAM checks to see if they were damaged, but they seem fine.
what codes are showing up? i asked a friend to convert dumps, he’s likely still asleep.
if it works after a clean install and was there on win 10, it’s probably not software.
which model should we be looking at? asus has several...
ga503rw, ga503rm, ga503rs – the differences might be minor.
what bios version are you running? you can check in the system information app, under the Bios Version/Date header (the row next to the Processor name).
safe mode is less stressful on computers and doesn’t use drivers, so not crashing could indicate drivers or hardware issues – but it’s not a perfect test.
what storage capacity do you have?
Thank you for your message.
The BSoD appears quite unexpected.
I noticed the irql_not_less_or_equal error, page fault in nonpaged area, and kmode exception not handled.
The model is GA502IV.
BIOS version is 300.
I own a 1gb SSD X2 (one Crucial, another Kingston).
Before installing Crucial, I tried using the Kingston SSD but the issue persisted.
After removing the Kingston drive, only the Crucial SSD remains.
It’s improbable it’s storage-related because it occurs on both sides.
To verify the RAM, you can try using
memtest86
on each stick individually, one at a time, performing up to four passes. Aim for zero errors; any more might indicate the cause of the BSOD. Replace or remove the faulty sticks. The tool is designed as a bootable USB so you don’t need Windows to run it.
I would begin by obtaining autorun64.exe via Autoruns for Windows - Microsoft Sysinternals Documentation, then remove or disable the driver asradiocontrol.sys. Restart the system and check if bugcheck remains active. (This appears to be my primary assumption, though other drivers may also need attention).
Additionally, I would execute cmd.exe with administrative privileges and run dism.exe /online /cleanup-image /restorehealth to fix any modifications to Windows files. You might also consider disabling virtual memory, restarting, and then reactivating it to uncover issues related to the pagefile.sys.
Attempting to turn off virtual memory, restarting, and then turning it back on could help reveal hidden problems in fileinfo.dump.
I will examine the generated dumps carefully, starting with the most recent entries, then moving backward.
The latest bugcheck result indicates an invalid op code: the CPU attempted to execute data as code, suggesting a corrupt memory location. The upper half of the memory address appears invalid and not a valid kernel address.
System details:
- BIOS version: 5.16
- Firmware version: 3.13
- BIOS version GA5021v.300
- BIOS date: 2/14/2022
- Manufacturer: Asustek Computer Inc.
- Product: ROG Zephyrus G15 GA5021v
- CPU: AMD Ryzen 9 4900HS with Radeon graphics
- Current speed: 2994MHz
- Modified files in memory: 3 window core files
- Custom ASUS files present
System timer: 9 minutes
Second bugcheck result shows a CPU instruction pointer misalignment, resulting in writing to a faulty memory address (73). Only one Windows file has been altered in this dump. Code execution from an unknown module was observed.
Debugging notes:
- Bugcheck triggered due to stack overflow during a Microsoft malware scan.
- The issue originated from a NTFS call before the failure, within a cleanup routine.
- Access violation detected in the NT kernel; address is valid but accessed from a non-service process.
I disabled asradiocontrol.sys and attempted to run dism.exe /online /cleanup-image /restorehealth. The BSoD persisted, so I removed the file and turned off virtual memory, then rebooted and restored. The issue continued, so I disabled all related Asus components in autorun64.exe. Here are the filters from fltmc.exe checks: