F5F Stay Refreshed Hardware Desktop Problem with the new mouse and keyboard not working properly

Problem with the new mouse and keyboard not working properly

Problem with the new mouse and keyboard not working properly

B
BreddyBoom
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93
12-06-2019, 04:33 AM
#1
I got my new keyboard and mouse today, the Corsair K70 Pro mini wireless and the Razer Death Adder V3. After connecting them, everything functioned properly until I installed the Razer Synapse for the mouse and keyboard. They stayed on but didn’t respond. The BIOS worked fine, but I couldn’t log into the desktop. After waiting and restarting several times, plugging in my original devices fixed the issue. Once on the desktop, the new mouse started working again. I updated the Death Adder firmware and the latest iCUE software for the keyboard. After installation, both stopped responding once more. Any suggestions on what might be wrong? Should I uninstall the Razer software?
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B
BreddyBoom
12-06-2019, 04:33 AM #1

I got my new keyboard and mouse today, the Corsair K70 Pro mini wireless and the Razer Death Adder V3. After connecting them, everything functioned properly until I installed the Razer Synapse for the mouse and keyboard. They stayed on but didn’t respond. The BIOS worked fine, but I couldn’t log into the desktop. After waiting and restarting several times, plugging in my original devices fixed the issue. Once on the desktop, the new mouse started working again. I updated the Death Adder firmware and the latest iCUE software for the keyboard. After installation, both stopped responding once more. Any suggestions on what might be wrong? Should I uninstall the Razer software?

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H
Hawan
Junior Member
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12-06-2019, 07:21 AM
#2
When sharing a troubleshooting thread, ensure you provide complete system details. List specifications as follows:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
Include the age of the PSU along with its make and model.
Do you plan to connect new peripherals to a donor system? Check if the same issue appears there after installing their apps. This could indicate a conflict with other software. What are the specifications of your previous peripherals?
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H
Hawan
12-06-2019, 07:21 AM #2

When sharing a troubleshooting thread, ensure you provide complete system details. List specifications as follows:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
Include the age of the PSU along with its make and model.
Do you plan to connect new peripherals to a donor system? Check if the same issue appears there after installing their apps. This could indicate a conflict with other software. What are the specifications of your previous peripherals?

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