Problem with starting the computer
Problem with starting the computer
Hello. I recently purchased a high-end gaming PC and after two months I'm still unable to start it up.
My setup includes:
Processor: AMD Ryzen 7 7800X3D 8-core, 4.20GHz base / 5GHz turbo - 96MB L3 cache, with Radeon graphics
GPU: Asus ROG Strix 4090 24GB
CPU Cooling: Corsair ICUE H150i 360mm liquid cooler
Motherboard: Asus ROG Strix X670E-FR
Memory: 2x32GB DDR5/6400mhz Corsair Dominator
Power Supply: Corsair HX1000i 1000W 80+ platinum
Storage: 2x2TB Kingston Fury Renegade M.2 PCIe 4.0 NVMe SSD - 7300MB/s read / 7000MB/s write
Case: Corsair 5000x iCUE
Display: 32" MSI Optix MPG321UR-QD
After playing games, I turned it off and back on after two days. I heard a long beep, followed by three short beeps, then another short beep after some time (which sounded like the normal boot sound). The fans continued to run, but the monitor failed to turn on.
I attempted to re-seat the RAM sticks and the GPU, but that didn’t resolve the issue.
I contacted the seller, who suggested it might be a GPU problem and asked me to return the GPU for replacement.
However, when I tried connecting the monitor via HDMI to the built-in port, the same problem persisted (a long beep, then three short beeps, followed by another short beep resembling a normal boot sound).
Could this indicate a fault not related to the GPU, or is it still an issue with that component? Would replacing the GPU fix the problem?
Please advise what you think might be causing this.
Thank you for your help. I’ve invested a lot and am very concerned about this situation. I haven’t added any new hardware since purchasing the PC and haven’t overclocked.
Additionally, my seller mentioned they no longer carry Asus 4090s and will provide an MSI Suprim X 4090 instead. When I bought the Strix, it was about £240 more expensive than the Suprim X. Am I receiving a poor deal?
If you're interacting with the seller because it's still covered by warranty, follow their instructions carefully. If they instruct you to mail something, do so. This is the standard procedure to ensure a free repair. It may take some time, but this is the usual method. I agree if you connected to the IGP without the card in the system—it should have resolved the issue if it was indeed the card. You might want to remind them of that point. (If you only moved the cable and left the GPU inside, remove it and try again.)
Regarding the card's value, ask the seller about it. They could possibly refund you some money. However, you definitely prefer handling this with them rather than us.
To make this trick function, you must manually remove 4090 first; otherwise, the system blocks iGPU by default and no video appears.
I am adhering to the seller's guidance and have already sent a return (it was collected today, but they expect a response by Monday). I would appreciate insights from experts on the current consensus.
I plan to let them know on Monday that connecting to the iGPU failed.
I'm also curious about other people's experiences with the ROG Strix and Suprim X.
I have tested both options—keeping the GPU in place and removing it to connect to the built-in GPU—and still encountering the same issue, which is causing me concern.
Well, then if you did that it means it is NOT a GPU problem, since system behaves same way even when GPU is not present. You better call the seller and tell them this because mailing them GPU is not going to solve your problem at all.
Try clearing CMOS, then try it again connecting monitor to motherboard. Since this is prebuilt machine it is possible iGPU has been completely disabled in BIOS so re-setting it should bring it back.
I haven't checked the cards. It seems one might have faster clock speeds than the others. Is it worth $200? Probably not. However, you did pay for it, so it's a concern.
I haven't examined the error cords, but three beeps are usually a RAM problem. But that typically happens with just three beeps. Three beeps followed by other sounds? You'd need to verify that.
On the Asus website it mentions a VGA issue for 1 long 3 short, followed by a normal beep which makes sense since you can boot normally even with a missing or faulty GPU. Regarding the card difference, it depends on the specific recipe. If only 4090 is mentioned without a name (common in prebuilt units), they can change the model freely without compensation. However, if it specifies Asus Strix, the owner should expect different compensation for each model.
Yikes, I was really worried about this. I put my GPU through unnecessary stress and risks while shipping! It arrived in a sponge-padded box from DPD this morning. The person who picked it up wasn’t very gentle! The tech recommended I try this first before giving up on my GPU.
🙁
They suggested clearing the CMOS, which I did, but that didn’t solve the problem. I didn’t clear it after taking out the GPU. I’m willing to give that another shot. As soon as I told him a long beep followed by three short beeps, he said it was a GPU issue, recommended re-seating RAM and GPU, clearing CMOS, and when that didn’t work, asked me to return the GPU. I even tried booting with just one RAM stick to confirm.
What’s the difference between a GPU issue and a VGA issue? I thought they were the same?
It wasn’t a pre-built system, but a custom-built one I set up myself. They built it for me and shipped it to me. I chose the 4090 Strix, and the billing info matches.
If it’s not a GPU problem, where do you think the fault lies? Is it the motherboard itself?
GPU issue refers to a failure of the GPU. VGA issue covers a wider range, indicating problems with video output generally. A VGA issue might appear in the BIOS even if the GPU is working perfectly. This suggests it's a prebuilt setup, just requiring selection of components. We label anything not assembled yourself as 'prebuilt'. Insufficient information to determine the cause; it could simply be a BIOS anomaly affecting GPU recognition.
They received my GPU and confirmed everything was fine. They now want me to bring the PC back for inspection since client data is stored there. They’re willing to remove the SSD if needed before sending it over. After watching videos of the X670E, I noticed the SSDs have a thermal pad and the motherboard heatsink is attached to them. I’m unsure how to safely take the SSD off without damaging it or the pad. I also worry about removing the heat sinks, fearing it could break the SSD. Could you advise on the best way to handle this?