Problem with online connection.
Problem with online connection.
Yesterday we switched to VDSL from ADSL and it improved things a lot. But now the internet often cuts out—sometimes it works, then suddenly the modem turns red and service stops. I've tried restarting the modem, swapping it out, and changing the cable. There are no reported outages nearby. Any advice?
you're experiencing a bit of interference on your connection, making it hard for the new speed to work properly. the local provider might send a technician to adjust the modem manually. does this issue affect your own device or just the ISP's setup?
Have you discussed this matter with your Internet Service Provider? Was a completely new modem included when you upgraded to VDSL?
Have you reached out to the individuals who receive your monthly payments for internet service? They may need to visit your premises to verify your connection status. It’s possible that ISPs in your region perform better maintenance on their networks compared to the US. Did your provider supply the modem, or did you purchase it yourself?
We haven’t reached out to our service since the upgrade. It might have resolved the issue—maybe we triggered it by unplugging the landline in the kitchen. Uncertain why, but it worked. We purchased the modem from our provider here: https://www.spark.co.nz/shop/internet/sp...art-modem/