Permanent exclusion from PUBG due to questioning the accuracy of detection tools like VMware, which is unavailable.
Permanent exclusion from PUBG due to questioning the accuracy of detection tools like VMware, which is unavailable.
first of all, I can swear on my life every word I say is based on fact and the best of my knowledge, I never, ever used any cheats, micro of any sort, on any game, ever. (probably except for when I was about 10 playing red alert2 single player) this is the BEST BIRTHDAY GIFT EVER, THANKS PUBG! It all started on April 23 2020, where I was kicked off in the middle of a game while playing with a mate, claiming: BattleEye: Disallowed Program [VMware]. Now, as a computer enthusiast, I know about vmware, and its many use cases, however, I have never heard of it being used for cheating. However, the strange part is, I DO NOT have it installed on my computer, or any computer on my network. I uninstalled any software on my computer that not absolutely needed (among others, there were some software for my old windows phone drivers that I tried to unlock bootloader and do some experiements on a few weeks back), removed any virtual network adapter (comes with stock windows) and none helped. nothing helped. Eventually I decided to download the latest version of windows and do a fresh install, and it still happened. As a responsive human being that really enjoy having fun with friends playing this game, I did everything I can think of that might be able help with the situation and pin down the cause, I made a list of all the running processes, all the services I have on the computer, and all the installed programs with their version numbers. Sorry if I sound a little frustrated in the post, cuz I really was. I was playing squad and got kicked off in the middle for no reason. How can one not be? a few days went by, people starting to reply that they had a similar experience, someone asked if I had hyper-v, then I replied with a screenshot that indicates that I do not have hyper-v, docker, also uninstalled WSL which I actually needed. I even ran a command in powershell to remove the whole hyper-v (Disable-WindowsOptionalFeature -Online -FeatureName Microsoft-Hyper-V-All) that also didn't help at all. after many discussion on how pubg falsely detects vmware, even on a fresh install, a staff member came in replying (which he later deleted): if you even just read the title, you'd know, THIS IS NOT ABOUT REMOVING VMWARE!! will you not be mad? is this the level of support we are expecting? if you are just replying based on keyword then even modern ai can do a much better job! later on, I quoted his reply with something goes like this: I do not have a screenshot nor do I remember the exact words because apparently he's intelligent enough to delete my reply as well. However, this is where I believe I crossed him. Later, he replied: I had my hesitation for a brief moment, but I'd never imagined that he would be so disgusting as to just ban me for pointing out a bug on their end (a little harshly I admit). So I replied with my id, if they could gather any data they may think helpful, I'd be happy to help. and now as i thought he's actually trying to do his job and trying to help, I already felt bad for being a bit rude earlier. However, this is what happened. I did a fresh install of the release version of windows, and first game in (where I had one kill, which is more kill than most of my game), without any inspection, warning, I was banned, permanently. (the reason I was on insider build is, as I mentioned, I need to access WSL(2, for better performance), and that I'm a developer and the release version of windows doesn't recognize the new line break symbol from linux/unix machine) I'm not even a remotely skilled player, I'm just occasionally playing with friends for fun. I'm probably the one made up your kd, there are many many cheaters roaming around. just that day (my birthday if I may add), my whole squad was killed by some guy shooting AK, without a line of sight, shoulder sighting the sky. He's not even looking at our direction! (match link ) 1589421556726.mp4 video recorded by friend, I was the last person that killed in the clip. I play on a laptop from 2015, (if that's not frustrating enough), and my games were ruined countless times by cheaters, and since 2017 when I first started playing the game, I never felt so disappointed, frustrated and angry. For someone never cheated, I am now forever marked as a "cheater" and have a stain on my profile that will never wash away, Also, just a number on pubg's monthly report for banned cheaters? is that what's it for? Being a custom support (or Assistant Community Coordinator in my case) does not mean that you can abuse your power, play god or just ban whoever you feel like. Is this the image PUBG want to build?? Being a good citizen, I immediately contacted pubg support and issued a ticket: I will need an answer for this, or I'll do everything I can to defend my right, as a gamer, as a human. I will NOT allow this injustice to happen. everything is on the table, including legal actions.
Despite every effort, time, love, or money put into the game, staff can simply take everything away without any responsibility, and even label you as a cheater. Is it truly worthwhile? What choices do gamers have to resist this unfair treatment?
I faced numerous bans on several CS servers during the 1.0-1.6 versions, hard to keep track. It was always due to "aimbot" accusations—I never used any cheats. Those players were so predictable and simple to exploit. They completely missed the game mechanics and tactics. The real issue was either people or admins doing this. Not automated software like today. Even more frustrating. In your situation, a fresh copy might cost less than hiring a lawyer. They handle thousands of tickets daily, but no real support exists. They just ban you and move on.
Battleye actively checks your disk for unusual files and executables. The presence of WSL2 with code that looks like a virtual machine (not just VMware, but possibly open-source tools used by VMware) triggered Battleye to mark you as suspicious. This led to your ban after several repeated attempts to play the game.
You’re looking into the reasons behind potential legal steps. It seems the other party isn’t ready or hasn’t shared their perspective clearly. In your jurisdiction, there may be no grounds for a lawsuit at this time. Outcomes can vary depending on local laws.
I mainly aim to bring attention to this matter within the community and with the management. It would be great if everyone encourages them to take responsibility. The truth is, I didn’t break any rules and was still banned, just for highlighting a flaw in their detection system.
Bethesda is launching a partially finished product with questionable mechanics, disrespecting its users. They're trying to take advantage of people wherever possible, but the response remains positive from the audience.