Perform a full factory reset on Windows and ensure no system logs are retained.
Perform a full factory reset on Windows and ensure no system logs are retained.
Checked for updates and changes since the incident began. Reviewed BIOS, GPU driver, CPU settings, and Windows patches. Identified potential causes and considered reverting drivers or BIOS to see if it resolves the issue. Progress step by step.
Windows doesn't understand why it stopped there. Look for any WHEA events in your logs. On the left after choosing Windows Logs → System, go to "Filter Current Log..." and choose "WHEA-logger" from the dropdown. Click OK to apply the filter. If events exist, mark them, right-click and save. Upload the .evtx file here.
It looks like a sudden power interruption or GPU driver issue rather than a hardware problem, as there’s no BSOD or dump file. Consider these steps: Update Intel Arc drivers, verify PSU connections to ensure the GPU cable is properly connected, and check Event Viewer for an unexpected restart—this doesn’t reveal the main cause. Run a separate stress test on the GPU using tools like 3DMark or FurMark to see if the crash occurs consistently. If it only happens in Train Sim World 5, it might be game-specific instability linked to Arc drivers. Temperatures appear normal, and your PSU power rating is sufficient. Start by updating drivers and reseating power cables, then monitor for recurrence.
If it were a complete shutdown, power would likely be the issue. The audio loop keeps repeating the last packet and then stops abruptly, suggesting a hardware failure. It's hard to pinpoint exactly which device is involved since multiple components can cause such freezes. Often it helps to disable other parts and test without them.
It's important to verify the PCIe power cable and ensure it's securely connected on both the GPU and PSU sides. If issues persist, consider running a different stress test such as 3DMark, which may pass while another task causes instability. Try testing with another game or application to determine if the problem is isolated to Train Sim World 5. If feasible, switch to a different PSU cable or connector to eliminate loose connections. This helps identify whether the issue relates to the cable, connection, or broader system stability.
Cable was replaced without any complications. No problems arose, though this remains a one-off situation, limiting conclusions.
If the problem recurs, I’d still suggest performing a few stress tests like 3DMark, OCCT, or even another game to verify consistency across different tasks. This helps determine whether the issue stems from a cable connection or something more complex. For now, as long as it’s remained stable after reinstalling, that’s a positive indicator.