PC Reboots - Kernel-Power Event 41 Task Group 63 - Unknown Reason?
PC Reboots - Kernel-Power Event 41 Task Group 63 - Unknown Reason?
Hello, I’m facing unexpected system shutdowns and am looking for guidance. After each incident, the Event Viewer shows a consistent pattern (may not be useful), but I’m unsure what to do. Details: Operating system – Windows 10 Home; CPU – Ryzen 9 5900X; GPU – NVIDIA RTX 3080 Ti; Motherboard – Asus TUF GAMING X570-PLUS (Wi-Fi); RAM – 32GB DDR4; Storage – 1TB Samsung NVMe SSD, 4TB Samsung NVMe SSD, 870 QVO drives for media; Power supply – Corsair RM750W. Usage mainly gaming and photo/video editing; stress tests passed without overheating or crashes. My suspicion is the power supply might be the issue, though I’m not sure. CPU and GPU tests showed stable performance. Storage reports all drives as good. I’d like to verify if the PSU is the root cause before replacing it. Recently, the PC would restart multiple times during a gaming session, then resume play without problems. Even after 50+ hours of gameplay with no issues, reboots occurred repeatedly. -------------------------------------------------------------------------------- Summary of events: Kernel-boot events recorded at various levels; no shutdowns during stress tests; power supply suspected. Storage health is confirmed. Please advise if I should check the PSU before purchasing a new one.
Take a closer look at the situation. It seems similar to past issues, so I’ll revisit this later once I recall the problem. Running DISM and then SFC scan might help fix corrupt or damaged files. Also, ensure your drivers and operating system are current. The versions I’m using are 23h2 and 24h2. If that doesn’t work, consider replacing the power supply unit. Otherwise, think it through further.
Welcome to the forums! Are you seeing this as a BSOD or should I just power off the PC? Kernel-Power 41 indicates the system booted without a clean shutdown, which isn't helpful for fixing issues. I'd run DDU and check SFC/DISM, but if it's a straight crash, it's probably power-related. It might be the motherboard failing instead of the power supply, though that's less likely. Look at other error logs in Event Viewer. Also, perform CPU and GPU stress tests together. Do you have a UPS? A voltage drop on your home power could be the cause.
Thanks! I’ll keep your advice in mind. I’m also following Crunchy Dragon and NotGonnaLook. My PC shuts down completely without warning while I’m using a game or editing photos, then restarts on its own. I tried running Cinebench and Heaven together to check if it could run smoothly, but it still fails. I don’t have a UPS, but I recently moved and the problem happened in my old house too. I’m considering buying a PSU and reading up on newer ATX 3.0 models that might help. My current Corsair RM750 (750W, ~2019) is from the 30 series, so I’m not sure if it’s faulty or just limited to older cards. I’ll keep exploring SFC Scan and other suggestions. Appreciate all the help!
I own that exact PSU in my setup with a 3080Ti and an 8700k along with a custom loop. It's possible the power supply has worn out, leading to regular crashes. I'm running it on a 1500VA UPS from CyberPower. You should definitely upgrade to a higher-end unit that matches your current hardware. The erratic issues suggest there might be another device drawing a large amount of power—like another PC, an appliance, or even a fridge—pulling heavy loads suddenly. When it does, the voltage drops and the PSU shuts down to avoid brownouts, which could harm other parts. How long have these problems persisted? It sounds more like marketing language than a steady decline in performance.
Here’s a revised version of your text:
Some updates have been made. The DISM tool and SFC scan were run in that sequence. During the CheckHealth process, I received a note saying "Component store is repairable." After that, I executed the CheckHealth / ScanHealth commands, followed by the Restore Health actions, and then performed an SFC Scannow. Following this, I booted into safe mode using DDU, removed and reinstalled the Nvidia drivers. A UPS is definitely something I’ll need soon—especially if it helps resolve my current problem. No matter what caused it, I’m planning to get a UPS.
I’m currently using Windows 10, not 11, and we’re going through some updates right now. I’m encountering an error when trying to install the update titled "2024-12 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5048652)." It’s good to know OddOdd has the same PSU and isn’t facing any issues with a 3080ti. These problems and restarts have been ongoing throughout 2024—my Event Viewer shows they started in April, though I’m unsure if they’re being cleared or if they’ve persisted. I suspect this has been happening for over a year, usually not more than twice a day. I might post another screenshot to investigate further. I’m considering checking the CMOS defaults, but I’m not sure how to determine when or what would fix it without waiting several days. The last time it took 9 days for it to happen again is unusual unless someone knows how to trigger it. The logs before these crashes looked similar, as mentioned in my initial post—Event Viewer → Windows Logs → System. I’m not entirely sure how to interpret them, but they seem consistent across the crashes and restarts I’ve seen so far.
Choose a Kernel-Power event to access two sections at the bottom of Event Viewer: General and Details. Open the Details tab and scroll until you find BugCheckCode. Is there a subsequent code after that entry, or does it remain 0 (0x0 equals 0)? Also, set the Filter Current Log option on the right and choose "WHEA-logger" from the Event Sources dropdown. Are there any WHEA events? If yes, mark them, right-click and save. Upload the .evtx file here.
Update - after a couple of days I thought things were resolved but I had a restart yesterday and another today. On both occasions the PC was on, with around 5 Chrome tabs open and almost no other background processes running (no games or significant tasks). It felt like just browsing online—just a few Amazon and Messenger tabs. I was close to updating this thread to thank everyone, though it seems the issue hasn't been fixed. It's tricky because I can't recreate it on command, so I'm unsure if it's working properly. Regarding @Bjoolz, my information matches what you described (several WHEA-logger events, similar patterns after crashes). I've highlighted a few of them for comparison—they occurred right after the restarts. Any assistance would be really appreciated! SystemCrashTroubleshooting.evtx