Operating with unsupported DDR4 RAM

mah_lazor726
Junior Member

03-11-2020, 05:36 AM

Hey there, I just got a new PC but can’t return the parts I bought. When I start it up, I don’t see the BIOS menu and the DRAM LED lights up. All the fans are spinning, and to shut it down I have to press the power button for about six seconds. The mainboard is an MSI MPG B550 Gaming Plus, the CPU is a Ryzen 5 5600X, and the RAM is two 8GB units from G.Skill at 3600Mhz CL16 (F4-3600C16D-16GTZ). I’ve done the following: 1. Installed the latest BIOS using USB flash drive 2. Tried a dimmer in every slot 3. Tested all combinations I can manage I can’t test other RAM now since I don’t have any DDR4 or a motherboard. The site says the RAM isn’t supported. Can I still boot it and adjust settings manually? Thanks! Smile

mah_lazor726

03-11-2020, 05:36 AM #1

CosmicDragon24
Junior Member

03-11-2020, 12:34 PM

Did identical issues occur prior to your BIOS update? Have you reset the CMOS?

CosmicDragon24

03-11-2020, 12:34 PM #2

Did identical issues occur prior to your BIOS update? Have you reset the CMOS?

Spidercyber
Senior Member

673

03-12-2020, 08:22 AM

Try one stick, then two like this.

Spidercyber

03-12-2020, 08:22 AM #3

Try one stick, then two like this.

TinoBanana
Member

177

03-17-2020, 06:03 AM

I concur. Consider resetting the CMOS.

TinoBanana

03-17-2020, 06:03 AM #4

I concur. Consider resetting the CMOS.

DestroN42
Member

230

03-20-2020, 07:04 PM

Never checked the bios prior since updating it was required for the 5600X to boot properly. No CMOS cleared.

DestroN42

03-20-2020, 07:04 PM #5

Never checked the bios prior since updating it was required for the 5600X to boot properly. No CMOS cleared.

Ender_Craft47
Posting Freak

866

03-25-2020, 08:25 AM

Both attempts were made. No modifications were applied.

Ender_Craft47

03-25-2020, 08:25 AM #6

Both attempts were made. No modifications were applied.

NinatoPvP
Posting Freak

899

04-13-2020, 04:54 AM

Reset process ongoing in progress.

NinatoPvP

04-13-2020, 04:54 AM #7

Reset process ongoing in progress.

audi497mks
Senior Member

601

04-13-2020, 09:54 AM

CMOS is reset yet the device remains inactive, including the display not turning on.

audi497mks

04-13-2020, 09:54 AM #8

CMOS is reset yet the device remains inactive, including the display not turning on.

FrankD0G
Junior Member

04-14-2020, 04:28 AM

Do you know anyone with extra RAM? Give it a try and if it fails, it could mean a damaged motherboard. It might also help to check for any debris in the socket first.

FrankD0G

04-14-2020, 04:28 AM #9

Do you know anyone with extra RAM? Give it a try and if it fails, it could mean a damaged motherboard. It might also help to check for any debris in the socket first.

Chuck978
Member

110

04-14-2020, 05:47 AM

#10

Sadly, that's not the case. I placed an order for RAM through Amazon to test it, and it seems clean inside. I'm curious if it's actually functioning because it matches the GSKILL Configurator compatibility and isn't listed in MSI's supported options.

Chuck978

04-14-2020, 05:47 AM #10