Need help convincing

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heyitsjehgee
Junior Member

12-26-2016, 11:15 PM

#11

Present her with the invoice reflecting her service tier. Display the speed test results so she can compare them. Together, they should form a clear picture of the situation. Keep in mind, what are the exact details of her modem and router?

heyitsjehgee

12-26-2016, 11:15 PM #11

Pickle_99
Member

142

12-28-2016, 01:11 AM

#12

On the Spectrums site you learn about receiving a complimentary modem or router via their best deals page. If you haven’t received a new router, they suggest contacting them—they might offer it for free.

Pickle_99

12-28-2016, 01:11 AM #12

Oskar2502
Member

138

01-04-2017, 07:53 AM

#13

It's a free modem. Spectrum is the only ISP that provides just modems, no gateways included. I believe you need to "rent" a router or purchase your own. What other Spectrum users have said about this.

Oskar2502

01-04-2017, 07:53 AM #13

Spaceface16518
Senior Member

564

01-08-2017, 02:53 PM

#14

Spaceface16518

01-08-2017, 02:53 PM #14

Valyrian_
Member

201

01-08-2017, 09:56 PM

#15

Let her know you’re covering the cost of a service you’re not fully utilizing. Present multiple speed tests conducted while directly linked to the device. Absolutely accurate—being a Spectrum user, I received a modem at no charge (which is great).

Valyrian_

01-08-2017, 09:56 PM #15

Schmallie
Member

01-08-2017, 10:07 PM

#16

They delivered a modem, yet my mother is hesitant to connect it, believing it might interfere with the channels she relies on for bootlegging films.

Schmallie

01-08-2017, 10:07 PM #16

They delivered a modem, yet my mother is hesitant to connect it, believing it might interfere with the channels she relies on for bootlegging films.

joshgar0006
Member

119

01-10-2017, 03:26 AM

#17

She might be using an internet TV service for boot legging, but Spectrum is aware of the copyright violation. They can monitor all traffic on their network. Unless a VPN is in use, Spectrum probably won<|pad|> or this matter. If she fears consequences, the advice is to HALT THE ACTION. This reminded me of a particular scene.

joshgar0006

01-10-2017, 03:26 AM #17

Okunino
Posting Freak

845

01-18-2017, 11:30 AM

#18

She mentioned that the spectrum doesn<|pad|>, but she thinks she understands more about internet than I do. Even though I've been studying this for a while, she seems confident in her knowledge.

Okunino

01-18-2017, 11:30 AM #18

She mentioned that the spectrum doesn<|pad|>, but she thinks she understands more about internet than I do. Even though I've been studying this for a while, she seems confident in her knowledge.

jklim101
Member

209

01-18-2017, 05:47 PM

#19

Check the model numbers for your modem and router. Ensure compatibility with the speeds you're subscribed to. Test both wired LAN and Wi-Fi download speeds if needed. Identify the source of slowdown before upgrading. Confirm your speed tests use 20 Mbps (megabits per second) for consistency.

jklim101

01-18-2017, 05:47 PM #19

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