Mouse frequently drops during gameplay
Mouse frequently drops during gameplay
Hi Everyone, I’m reaching out during a tough time. Usually I handle problems well, but this one feels different. - Every time I launch a game, my mouse keeps disconnecting and reconnecting quickly, and it keeps happening while the game runs. It stops working completely whenever I try to play. This only occurs in this situation and not elsewhere. It started after I installed my PC from scratch (fresh setup) and has been recurring for some time now. I’ve tried everything:
- Used three different mice, default models, latest drivers
- Checked all USB ports
- Disabled selective suspend for HID devices and USB hubs in Device Manager
- Uninstalled all HID and USB hubs via Device Manager
- Updated chipset drivers
- BIOS was updated at the time of setup
Things that caused issues:
- When two mice are connected simultaneously, one works while the other experiences 99% disconnects—so I can play but hear a disconnect sound every few seconds.
- Using USB Deview showed many HID devices listed as unconnected, though I’m not sure if this is related.
- No recent Windows reinstalls (only a fresh install) and no motherboard swap, so I suspect it’s software-related.
What hasn’t worked:
- Reinstalling Windows (never needed before)
- Replacing the motherboard (haven’t got a spare)
- Upgrading hardware or BIOS further
RAM specs: Win11 64-bit, AMD 7800X3D, MSI B650 PRO Wifi, AMD Radeon 6800XT 16Gb, 32Gb Corsair 6000MHz RAM, BeQuiet 700W PSU.
Screen setup is fine, no error messages usually. Sometimes with two mice connected, it says it can’t identify the USB device.
Any advice or guidance would be greatly appreciated. Thanks a lot!
Attempted without using Expo. Ran stress tests on individual parts like the CPU with Prime95 and the GPU with Furmark. Verified the condition of your storage health.
Hi, yes – the process was completed without issues. No parts appear to be affected, even during overnight testing. I also used a spare CPU and GPU to confirm stability, and tested each RAM stick individually by removing them one at a time. The problem still persists.
It might be the motherboard, power supply unit, or a defective USB port—such as a monitor's USB hub. I checked by using only one USB device, the mouse, and removed all other USB devices.
Have you experimented with another mouse? I understand this might not be the answer, but it’s worth a shot if another one is available. These issues bring back memories of a printer problem we faced—it would frequently stop working every 20 to 30 pages. We always used the paper recommended by the manufacturer, of course. After many repair calls, I tried something unconventional: I brought in a roll of the generic paper we usually buy at the office supply store. It worked fine without any issues. We thought the printer disliked its own product, even though other printers, around a dozen, operated perfectly.
You might want to use a Linux live environment to check if the issue persists. It seems unlikely to affect your current setup, which appears similar to Windows. Reinstalling Windows is a solid maintenance step periodically. Running SFC/DISM could help, though it’s unclear if dedicated drivers are used or if everything relies on Bluetooth. I assume you downloaded drivers from the manufacturer instead of through Windows. Have you tried testing the mice on another machine? It’s possible they’re wired devices, which might point to power or motherboard issues. This test should confirm whether the problem is software-related, as you suspect. USB diagnostics might show warnings or errors. When it occurs, does the mouse’s power supply light turn off?
I just tested it (just the mouse) and as soon as I started the game (Skylines II), the mouse stopped working instantly. After reinserting the keyboard, switching out of the game, the mouse functioned again. I connected all peripherals directly to the PC’s back panel. As noted before, I tried three different mice, all confirmed to work. I’m uncertain about the Linux setup since I lack experience there—how can I run a game on that? The other wired mice are known to work, tested on two systems. Yes, the mouse lights turn off during these events. I performed the recommended SFC/DISM repair, fixing any bad files and restarting the PC. The problem persists. Regarding the Event Viewer, I’m not entirely sure, but here’s a screenshot. It doesn’t immediately point to a “Mouse/Hardware” issue. Maybe I’m misdirected—please let me know if I’m on the right track. Thanks for your help; my PC is in German, but the facts are clear. P.S. the mouse disconnect occurred between 23:47:00 and 23:55:09.
Power delivery appears strange since it’s mainly tied to starting games, even simple ones. Other resource-hungry programs that aren’t games don’t cause the same problem. I checked the error details and the link, but couldn’t locate a fix that matches my setup—what would be the best approach for me? On a related point, I reviewed the drivers again and found two mouse drivers installed. When I chose HID-Driver, the mouse stopped functioning. I then installed the correct driver using the keyboard. Could it be a conflict between those two files, making Windows act confused?
Addition from 02.01.2025: The issue doesn’t appear to be DCOM-related—mouse disconnections happen repeatedly and consistently, yet no DCOM alerts are shown. By the way, I discovered one game without any problems: 1602 AD (a 2D title), maybe the difference lies in its 3D implementation.