Logitech G402 not detected – tried all possible solutions.

F5F Stay Refreshed Hardware Desktop Logitech G402 not detected – tried all possible solutions.

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119

11-23-2018, 05:29 PM

Hey there, I tried getting this new G402 Mouse set up, but it’s not showing up in the G Hub app. I’ve checked running with admin rights, uninstalled and reinstalled, even restarted it a few times—still nothing. I’m a bit stuck and hope someone can help. Also, in Device Manager it lists as “HID-compliant mouse” with both devices showing the same status. It seems like the hardware is working but the app isn’t recognizing it. Thanks for your help, and don’t worry, just need a solution without relying on G Hub. P.S. The LED inside is functioning normally, but I can’t access any gaming features through the app.

BlackEagles259

11-23-2018, 05:29 PM #1

EllyRayZah
Junior Member

11-23-2018, 06:03 PM

No, I haven't used LGS yet.

EllyRayZah

11-23-2018, 06:03 PM #2

No, I haven't used LGS yet.

Treemily
Member

11-30-2018, 08:12 PM

It occurred with my G502 recently. It might have been caused by a Windows update or the G Hub functioning normally. I fixed it by removing and reinstalling the G Hub without restarting the system. Have you considered changing the USB port?

Treemily

11-30-2018, 08:12 PM #3

mad_dragons
Member

12-01-2018, 02:26 AM

Same as before. Yes, I've switched the USB port and uninstalled and reinstalled the G Hub...

mad_dragons

12-01-2018, 02:26 AM #4

Same as before. Yes, I've switched the USB port and uninstalled and reinstalled the G Hub...

SN0W_LE0PARD
Member

182

12-01-2018, 09:29 AM

It's unusual, haven't you? Have you used it on another device?

SN0W_LE0PARD

12-01-2018, 09:29 AM #5

It's unusual, haven't you? Have you used it on another device?

MarcMcvey
Member

12-01-2018, 10:23 AM

I only have my PC around. The mouse functions fine, but without a G Hub it doesn’t work well.

MarcMcvey

12-01-2018, 10:23 AM #6

I only have my PC around. The mouse functions fine, but without a G Hub it doesn’t work well.

YungBear
Junior Member

12-01-2018, 05:51 PM

YungBear

12-01-2018, 05:51 PM #7

dniznemac
Senior Member

555

12-05-2018, 07:05 AM

I noticed the mouse isn't responding in the BIOS settings, but it functions elsewhere except for that issue. The same problem persists, and no devices are being detected.

dniznemac

12-05-2018, 07:05 AM #8

I noticed the mouse isn't responding in the BIOS settings, but it functions elsewhere except for that issue. The same problem persists, and no devices are being detected.

JayBee757
Member

142

12-25-2018, 12:40 AM

That's unusual, my 502 functions properly in BIOS (except for the DPI switch).

JayBee757

12-25-2018, 12:40 AM #9

That's unusual, my 502 functions properly in BIOS (except for the DPI switch).

EmilyB07
Junior Member

12-25-2018, 04:19 AM

#10

You're experiencing the same problem with the same mouse, but the keyboard works while the mouse doesn't.

EmilyB07

12-25-2018, 04:19 AM #10

You're experiencing the same problem with the same mouse, but the keyboard works while the mouse doesn't.

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