Issues with performance on UGreen Revodock; system freezes frequently. Need troubleshooting assistance.
Issues with performance on UGreen Revodock; system freezes frequently. Need troubleshooting assistance.
You're experiencing issues with your Thinkpad P16 Gen 2 running Linux Mint 22, connected via USB-C to two external monitors through a dock. The problem seems to involve freezing and instability when switching between devices. Some users have reported similar symptoms where holding the power button briefly restores functionality, followed by a restart being necessary. It might help to check for driver updates, ensure proper cable connections, or verify that your Linux Mint version supports USB-C video output without conflicts.
I've dealt with many adapters and drivers problems before. It seems like a driver problem might be the cause, especially since Linux tends to handle it without freezing or crashing your laptop—just disconnecting would happen instead. Try connecting via a different cable and restarting the drivers if needed. I’m not very familiar with Linux, but you can look up solutions on the official forums. There’s also a chance of a short circuit somewhere in your setup, though that’s less likely. Could you let me know when the freezes happen? Are they after playing games, heavy use, or specific tasks like CPU or GPU work? Memory issues could also be a factor, as those often cause problems. Please share more details and see if any of my suggestions helped. I’m new to PCs but trying my best!
This situation started yesterday while I was switching drivers and testing GPU settings. It reminded me of how Mint adapts to different modes—Optimus Mint, Optimus Mint supports Intel, Nvidia-on-demand, and Performance mode. After reinstalling Mint, today I encountered frozen external monitors, power button issues, and an unfreezing process. I’m now using a different USB-C dock for work tonight. I plan to begin troubleshooting tomorrow by testing the first dock without its cable. I also recall using a Thinkpad X1 Extreme with various setups over nine months, including two Ugreen docks and new cables, after finding another laptop had problems with a no-name dock due to faulty USB-C ports.
Hm thats weird. Im quite sorry to hear you have such an extensive problem. Do you perhaps have an older driver you could use? I understand you were swapping between the drivers so perhaps its just that. A faulty driver. If there is a build before 535 that could probably work. Older drivers are more stable most of the time. To me it honestly sounds like the docks arent the case if they both crash. Did you do any software change for the drivers yourself? And can you check the utilization of the individual components for any abnormalities?