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Issue with WhatsApp after upgrading to Windows 10

Issue with WhatsApp after upgrading to Windows 10

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shockwave06
Member
75
11-19-2016, 01:11 PM
#1
After the upgrade, every time I try to start my computer I encounter this error message* even though the system shows all permissions in properties. The solution requires navigating to App settings and selecting "Reset". "Repair" isn't effective. Each time I have to re-link everything. I've reinstalled from the Microsoft store, used PowerShell commands, and downloaded standalone applications. I also ran PowerShell to reset all Windows Store apps to their default state. WhatsApp refuses to work with this setup—it won’t let me proceed on a machine that keeps returning meaningless data. I wished I could have sent a startup log, but in the Event Viewer it only shows Event ID: 6005 with zero events. It looks like there’s more I need to do.
It seems restoring all Windows Store apps to default is causing a similar failure for "Microsoft Phone" as well. I can open the folders Windows says are inaccessible, but I’ve tried “Take Ownership” without success.
S
shockwave06
11-19-2016, 01:11 PM #1

After the upgrade, every time I try to start my computer I encounter this error message* even though the system shows all permissions in properties. The solution requires navigating to App settings and selecting "Reset". "Repair" isn't effective. Each time I have to re-link everything. I've reinstalled from the Microsoft store, used PowerShell commands, and downloaded standalone applications. I also ran PowerShell to reset all Windows Store apps to their default state. WhatsApp refuses to work with this setup—it won’t let me proceed on a machine that keeps returning meaningless data. I wished I could have sent a startup log, but in the Event Viewer it only shows Event ID: 6005 with zero events. It looks like there’s more I need to do.
It seems restoring all Windows Store apps to default is causing a similar failure for "Microsoft Phone" as well. I can open the folders Windows says are inaccessible, but I’ve tried “Take Ownership” without success.

J
jonatan1234
Member
215
11-19-2016, 01:34 PM
#2
remove the app, restart, then reinstall
look for additional updates using "windows update"
J
jonatan1234
11-19-2016, 01:34 PM #2

remove the app, restart, then reinstall
look for additional updates using "windows update"

A
AliiZeeBearr
Junior Member
46
11-24-2016, 04:11 PM
#3
I have removed it every time using Ashampoo and restarted the system. It might be an issue that even Ashampoo isn't detecting. No updates are available in Windows.
A
AliiZeeBearr
11-24-2016, 04:11 PM #3

I have removed it every time using Ashampoo and restarted the system. It might be an issue that even Ashampoo isn't detecting. No updates are available in Windows.

M
maxdu632
Member
210
11-24-2016, 05:56 PM
#4
Open Settings/Apps/Installed Apps, locate WhatsApp and select uninstall.
M
maxdu632
11-24-2016, 05:56 PM #4

Open Settings/Apps/Installed Apps, locate WhatsApp and select uninstall.

S
Slide7
Member
148
12-02-2016, 03:52 AM
#5
Removed it from App settings
Restarted the computer and visited the Microsoft store. This time I installed the beta version to check if it would help.
Restarted again, same message appeared: 5319275A.WhatsAppDesktop_2.2586.6.0_x64 ... Windows cannot access...
S
Slide7
12-02-2016, 03:52 AM #5

Removed it from App settings
Restarted the computer and visited the Microsoft store. This time I installed the beta version to check if it would help.
Restarted again, same message appeared: 5319275A.WhatsAppDesktop_2.2586.6.0_x64 ... Windows cannot access...

O
Okwrighty
Member
105
12-02-2016, 08:51 AM
#6
Go to the folder and verify its presence.
Once located, claim ownership of the folder.
Execute from an elevated command prompt.
takeown /f "C:\Program Files\WindowsApps\5319275A.WhatsAppDesktop_2.2586.6.0_x64__cv1g1gvanyjgm" /r
See instructions for opening the elevated command prompt.
O
Okwrighty
12-02-2016, 08:51 AM #6

Go to the folder and verify its presence.
Once located, claim ownership of the folder.
Execute from an elevated command prompt.
takeown /f "C:\Program Files\WindowsApps\5319275A.WhatsAppDesktop_2.2586.6.0_x64__cv1g1gvanyjgm" /r
See instructions for opening the elevated command prompt.

Z
zacattack3893
Junior Member
32
12-07-2016, 01:28 AM
#7
The first line seems to have an unnecessary gap.
Z
zacattack3893
12-07-2016, 01:28 AM #7

The first line seems to have an unnecessary gap.

I
ittwilight
Junior Member
44
12-08-2016, 07:02 AM
#8
Deleting the space before /r and using the correct path.
I
ittwilight
12-08-2016, 07:02 AM #8

Deleting the space before /r and using the correct path.

X
x15Ghost15x
Member
183
12-10-2016, 03:50 AM
#9
Verify and fix Windows setup
Launch Elevated Command Prompt
Look for "cmd" in the Start Menu, click it
Run as administrator
Execute DISM /Online /Cleanup-Image /RestoreHealth
X
x15Ghost15x
12-10-2016, 03:50 AM #9

Verify and fix Windows setup
Launch Elevated Command Prompt
Look for "cmd" in the Start Menu, click it
Run as administrator
Execute DISM /Online /Cleanup-Image /RestoreHealth

D
DiamndQueen
Member
210
12-10-2016, 08:55 AM
#10
The restore process finished without issues.
However, the issue remains unresolved.
I continue encountering the error "ERROR: File or Directory not found." to the command line.
D
DiamndQueen
12-10-2016, 08:55 AM #10

The restore process finished without issues.
However, the issue remains unresolved.
I continue encountering the error "ERROR: File or Directory not found." to the command line.

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