Issue with PC freezing or crashing without BSOD, experiencing kernel power errors typically during moderate workloads?
Issue with PC freezing or crashing without BSOD, experiencing kernel power errors typically during moderate workloads?
Hey all, first time posting in a forum like this, apologies if any of this is out of order, i usually am able to solve my issue by googling it, but I've been stuck for over a week now. I feel like there may be enough info to kinda pinpoint whats wrong, but I'm not tech savvy enough to figure it out
recently I have been having some issues with my PC restarting/crashing/freezing with no BSOD;
- When its under heavy-ish load like streaming a game it will randomly just reset, no BSOD, just black screen then start again like nothing happened. Its more likely to happen during a game that uses a fair amount of resources, but I've had it happen while trying to play a browser game.
here is a log
from my last stream attempt from OBS
- Sometimes instead of resetting it will freeze and i have to manually reset it. in both cases i see some kernel power errors in the event viewer, but nothing else out of the ordinary
- Left the PC on overnight idling once and it reset, i don't think it was a windows update
Other issues I've been noticing, uncertain if its 100% related to the crashing:
- I've noticed when playing Overwatch that the game will randomly freeze for a couple seconds, this happens around maybe once an hour. i will still hear the audio fine, then it will almost fast-forward to catch up. I noticed during this time that the GPU usage seemed to significantly drop, though i don't know if that is a cause or an affect. but i did notice last time it happened i got windows error reporting 1001 in the event viewer, which pointed to overwatch for a radar_pre_leak_64
- Sometimes website will not load, but its not an internet issue, it just... stops trying to load the page if that makes sense?
- Moving my mouse quickly over a chat like on twitch causes the animated emotes to get real hitchy
the noteworthy events in event viewer i was getting are:
- Kernel power 41 (63)
- WHEA logger 18 APIC 1, 7, 13, 11, 15
- kernel power 172 (203)
Specs:
CPU: AMD RYZEN 7 3800XT
MOBO: MSI MPG B550 Gaming Carbon Wifi (MS-7C90)
GPU: GIGABYTE AORUS GeForce RTX 3070 Master 8G
RAM: 2x16 Corsair Vengeance cmk32gx4m2b3200c16
Storage: Samsung SSD 850 evo 500GB
Samsung SSD 870 evo 4TB
PSU: Seasonic PRIME TX-1000
Monitors: 2x ASROCK PG32QF2B Phantom 32"
Windows 10 home
(Most of these parts are 3 years old or newer, except the samsung 850 iirc)
other than these issues it appears to run perfectly fine. Maybe a bit overkill on the PSU, but with the streaming equipment i have as well as my drawing tablet, i wanted to make sure I have enough power for everything.
- Been closely looking at temps and nothing seems to be overheating, or running at an insane %. CPU mhz got up there from what i saw on OCCT, but apparently that's pretty common for my CPU. tried running stress tests on OCCT, everything was fine, furmark was fine too.
- This was a fresh install of windows as i had about a month ago had bsod loop which the only solution was to do a fresh install of windows.
- Reinstalled graphics driver using DDU
- All drivers are up to date
- re-seated parts and made sure the connections were good, didn't see any signs of fraying cords or burn marks
- reset CMOS, which changed some bios setting like the mhz on the ram, system seems to run the same but now I'm seeing a Ntfs warning and error in event viewer (55 + 98) which says that my C drive has some corruption and requires a chkdsk scan, after doing so and restarting the pc i get the error and warning again
- have not updated bios yet, that is the next thing i plan on doing once i get my hands on a flash drive, though hoping i can avoid having to deal with more bios stuff.
- not overclocking anything as far as im aware
From what i've scoured online it seems like it may be a hardware issue, but unclear what part the issue may be, feel like i'm about at the point where i got to swap parts out. I was hoping you might be able to help me narrow this down and save me from this despair. thanks!
when you check the next part, if the first two look fine, then it's your currents and the power supply—something that’s a bit tricky for the exact model you own. Can you tell me another question about the cooling system for the 3800XT?
I’m having trouble finding any documentation that specifies the exact model, even on my receipts. It’s a Deep Cool, and I recall it was highly rated. CPU temperatures have stayed stable from what I’ve observed.
Here’s an update:
I updated my BIOS but haven’t tested whether the crash persists. I plan to test tonight. There are a few observations worth noting:
First, something that occurred occasionally before the BIOS update—after updating, it would happen on first load. The taskbar sometimes doesn’t load completely; most of it appears black. It seems visual but could signal an issue.
After reviewing Event Viewer post-update, I found a few noteworthy entries:
- A kernel-npip warning (225, 223)
- The file `Device\HarddiskVolume4\Windows\System32\audiodg.exe` with process ID 3268 stopped device removal/ejection.
- Kernel general information 16
- Hive access history cleared: `C:\ProgramData\Microsoft\Provisioning\Microsoft-Desktop-Provisioning-Sequence.dat` with no changes.
Lastly, I encountered an error:
```
Error 86 Certificateservicesclient-certenrollSCEP
Certificate enrollment initialization for WORKGROUP\DESKTOP-ANHOT0F$ via
https://amd-keyid-907d65e9b562315997dd5a...s/Aik/scep
failed:GetCACapsGetCACaps: Not Found{"Message":"The authority "amd-keyid-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net" does not exist."}
```
HTTP/1.1 404 Not Found
Date: Sat, 29 Jun 2024 01:00:47 GMT
Content-Type: application/json; charset=utf-8
Last seen: Error 86 Certificateservicesclient-certenrollSCEP failed to initialize.
I ran a DISM scan which indicated the component store is repairable. I attempted a DISM repair, which appeared to resolve it. After running SFC and restarting, the first two issues seem gone, though the Error 86 persists.
The system appears to be functioning normally overall, but I’m still investigating further. Any insights from forums about similar problems might help?
Have you checked if the newest drivers for the chipset are installed? I’d like to run a test to perform a fresh Windows installation on another SSD to confirm everything is functioning properly.