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Issue with opening .exe file

Issue with opening .exe file

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DJKiller22
Member
138
09-05-2021, 05:10 AM
#1
Hello, I'm facing issues with an .exe file I recently downloaded. When I click it, the admin window appears, I choose "yes," and then the mouse indicates something is loading, but it disappears after a couple of seconds. I checked the task manager and processes list; the installer shows up briefly (about 0.5 seconds) with a "suspended" status, then closes. The file I'm trying to run is the Logitech Control installer, which worked on my Surface Go using Opera. I've tried different browsers—Chrome—and downloaded an older version. I verified %appdata%, %programdata%, and the registry, disabled Windows Security, right-clicked the file, checked permissions, restarted the PC, and even tested WhatsApp Desktop to see if it affected the problem. No one seems to have reported the same issue online. Please help! Thank you!
D
DJKiller22
09-05-2021, 05:10 AM #1

Hello, I'm facing issues with an .exe file I recently downloaded. When I click it, the admin window appears, I choose "yes," and then the mouse indicates something is loading, but it disappears after a couple of seconds. I checked the task manager and processes list; the installer shows up briefly (about 0.5 seconds) with a "suspended" status, then closes. The file I'm trying to run is the Logitech Control installer, which worked on my Surface Go using Opera. I've tried different browsers—Chrome—and downloaded an older version. I verified %appdata%, %programdata%, and the registry, disabled Windows Security, right-clicked the file, checked permissions, restarted the PC, and even tested WhatsApp Desktop to see if it affected the problem. No one seems to have reported the same issue online. Please help! Thank you!

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hobobird86
Member
101
09-05-2021, 05:10 AM
#2
The file isn't damaged, it's not on your computer.
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hobobird86
09-05-2021, 05:10 AM #2

The file isn't damaged, it's not on your computer.

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LOLWHYUSOSAD
Member
52
09-05-2021, 05:10 AM
#3
However, when I saved it to my Surface Go, everything functioned properly... I'm confused about that.
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LOLWHYUSOSAD
09-05-2021, 05:10 AM #3

However, when I saved it to my Surface Go, everything functioned properly... I'm confused about that.

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SonicAX8
Junior Member
10
09-05-2021, 05:10 AM
#4
Save the file to another folder. Be aware that the AV software might affect it. Or, ensure all required VC++ libraries are installed.
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SonicAX8
09-05-2021, 05:10 AM #4

Save the file to another folder. Be aware that the AV software might affect it. Or, ensure all required VC++ libraries are installed.

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Eesa7
Junior Member
15
09-05-2021, 05:10 AM
#5
Thank you for your reply! It seems none of the options provided were successful. Updated: To examine the .dll files, I attempted to run "sfc /scannow" via Win CMD, but it didn’t open. Instead of CMD, I used Windows PowerShell, which launched the scan but didn’t detect any issues. I discovered a workaround by enabling the hidden administrator account in PowerShell: set-account -username admin -activestate yes. After logging out and back in as administrator, I was able to access CMD and install the software. Now I just need to log out again and log in with my regular account.
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Eesa7
09-05-2021, 05:10 AM #5

Thank you for your reply! It seems none of the options provided were successful. Updated: To examine the .dll files, I attempted to run "sfc /scannow" via Win CMD, but it didn’t open. Instead of CMD, I used Windows PowerShell, which launched the scan but didn’t detect any issues. I discovered a workaround by enabling the hidden administrator account in PowerShell: set-account -username admin -activestate yes. After logging out and back in as administrator, I was able to access CMD and install the software. Now I just need to log out again and log in with my regular account.