Issue with internet connection on the new Asus router.

F5F Stay Refreshed Power Users Networks Issue with internet connection on the new Asus router.

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230

12-20-2016, 02:02 PM

I purchased an Asus router to swap in for my ISP's built-in hub. The issue is that the router isn't connecting to the internet. I've connected it to the Openreach ONT/modem, but it still won't function.

MrAserFiles

12-20-2016, 02:02 PM #1

TMFilms2
Junior Member

12-21-2016, 07:37 PM

The Openreach box simply changes the signal from light to electrical and doesn’t follow TCP/IP standards like a typical router would. More likely now you need login details to connect to the network. You can get this info from your previous modem (router combo) or ask your ISP. The simplest approach I took was using the modem/router provided by your ISP, which I connected to behind a disabled firewall.

TMFilms2

12-21-2016, 07:37 PM #2

ExlonTrantos
Member

215

12-29-2016, 02:42 AM

Wouldn't it be necessary to switch the ISP hub to modem mode? I don't think that's possible with the unit that came with me.

ExlonTrantos

12-29-2016, 02:42 AM #3

Wouldn't it be necessary to switch the ISP hub to modem mode? I don't think that's possible with the unit that came with me.

jonathan__98
Member

111

12-29-2016, 08:36 AM

You need the PPPoE login details.

jonathan__98

12-29-2016, 08:36 AM #4

You need the PPPoE login details.

thefrogkid
Member

209

12-29-2016, 10:33 AM

Are you referring to the DSL username and password?

thefrogkid

12-29-2016, 10:33 AM #5

Are you referring to the DSL username and password?

Akrasia
Member

225

01-01-2017, 06:16 PM

Yes or;

Akrasia

01-01-2017, 06:16 PM #6

Yes or;

nbp05123
Member

01-09-2017, 12:42 PM

Not directly linked to DSL but they must match. I switched from Zen FTTC to FTTP and didn’t need any adjustments on the router since I’d previously used a DSL router in bridge mode acting as a modem, which the ONT now handles.