Issue with internet connection on the new Asus router.

F5F Stay Refreshed Power Users Networks Issue with internet connection on the new Asus router.

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ChloeET
Senior Member

736

01-21-2017, 05:23 AM

#11

They discussed a concept known as VLAN ID

ChloeET

01-21-2017, 05:23 AM #11

They discussed a concept known as VLAN ID

SmartBoysFart
Member

211

01-22-2017, 12:27 AM

#12

And...? They should provide additional information beyond what you shared. Each ISP handles router usage differently, so we can't rely solely on the limited details you gave. Is OpenReach your internet service provider? I’m sure another user with the same plan could help... @Alex Atkin UK

SmartBoysFart

01-22-2017, 12:27 AM #12

Angel_MP
Member

174

01-22-2017, 03:47 AM

#13

Openreach builds the UKs network infrastructure my ISP is called Vodafone. I have just got off from talking to them and they have given me the PPPoE and vlan I'd details. I'm currently waiting on everyone in my house to go to bed before trying again. If the new instructions my isp have given me I don't know what I'm going to do.

Angel_MP

01-22-2017, 03:47 AM #13

javosan
Member

01-22-2017, 04:28 AM

#14

Nothing appears to be functioning properly and I'm unsure of the cause. The diagnostic test on the ASUS router indicated an issue with the modem, but I have no clear guidance on next steps.

javosan

01-22-2017, 04:28 AM #14

Nothing appears to be functioning properly and I'm unsure of the cause. The diagnostic test on the ASUS router indicated an issue with the modem, but I have no clear guidance on next steps.

DJRiep
Member

151

01-23-2017, 10:57 PM

#15

The VLAN number applies only to the shared DSL modem/router in a FTTC connection; the ONT manages FTTP and handles PPPoE authentication. If issues persist, check the router's logs for errors.

DJRiep

01-23-2017, 10:57 PM #15

The VLAN number applies only to the shared DSL modem/router in a FTTC connection; the ONT manages FTTP and handles PPPoE authentication. If issues persist, check the router's logs for errors.

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