Is the computer restarting unexpectedly?
Is the computer restarting unexpectedly?
Hello fellow techies!
This is a situation I have never encountered over the past 16 years I have been building. Basically, my monitor goes black and the PC acts like it restarts but the video doesn't come back on until I unplug everything and turn it back on. This can occur when I am sitting here browsing the web or when I am playing Warzone. The PC is still on and everything is still spinning. When the monitor goes black I look over at the motherboard and see the Q-codes rapidly changing from 14 and 15 which would point to CPU or RAM, according to ASUS's codes. Changed both. I have replaced the CPU, Motherboard, switched out RAM from another PC, new PSU, and swapped graphics cards with another PCI have in the house. I am out of ideas. I have also reinstalled windows, utilized DDU to install new graphics drivers, everything I can think of. Anyone have any ideas? Specs listed below.
PS: I understand that my RAM is not on my MB QVL...However, this system has been running flawlessly. It will be 3 years since build date in December and I have swapped memory modules with another set that is on the QVL. No overclocks on CPU or Memory.
Temps seems good as well using HWiNFO64
IDLE CPU 42.5C
IDLE GPU 39.8C
LOAD CPU 72.1C
LOAD CPU 70.7C
GPU Hot Spot Temp reads max temp of 107.4
Could this be something even though the GPU temp is still only reading 70.7?
Maybe there is something I am overlooking. Who knows lol. Thanks for reading if you got this far.
Specs:
Motherboard: Asus Crosshair Hero VIII
CPU: AMD Ryzen 5900x
GPU: Asus Rog Strix 3090
RAM: G-Skill F4-4000C16D-32GTRS
PSU: EVGA 1050 SuperNova 80+ Gold 1050w
Edit : Sometimes I can game for 4+ hours like last night. It crashed once at the beginning of the night, then never again. Woke up this morning. Starting browsing the web crashed within seconds. Has crashed 4 or 5 times over the course of 3 hours, whether gaming or browsing.
What is the power plan you are currently utilizing for Windows?
Right now, everything is stable. I was focused on performance and decided to try balanced...no adjustments needed.
This could involve many questions but they are all important.
Are the newest chipset drivers installed for your motherboard/CPU?
Are you using the most recent BIOS version for the motherboard?
Have you verified that the PSU power plug is securely connected on both sides?
Have you tested using a different wall outlet?
Is a UPS device connected to the PC?
Are there any other high-power devices connected to the circuit besides the PC?
What does the Windows Event Viewer report regarding shutdowns?
Does your graphics card have a vBIOS toggle? If yes, attempt the alternative vBIOS for that card.
Have you inspected the motherboard or other parts for visible shorts?
Have you considered assembling the PC outside the case as a test setup?
Do you have the most recent chipset drivers for your motherboard or CPU? Yes, I started with the first option.
Are you using the newest BIOS version for your motherboard? Yes, identical to what I mentioned before.
Have you inspected the power plug on both ends to ensure it is securely connected? This. Then I bought a 1000 watt and 1300 watt gold+ power supply just to confirm I had sufficient capacity for the system.
Have you switched to a different wall outlet? This is my next action.
Is there another high-power device connected to the circuit besides the PC? My daughter has a PC on another wall. The only other devices plugged into the same outlet are my two monitors. This is why I was considering dismantling it and relocating it. The two PCs in the room have been functioning well for about three months since we moved in. One day it just stopped, but her PC is operating normally.
What does the Windows Event Viewer report regarding the shutdowns? Critical events appear each time it powers off due to power kernel 41. It suggests a memory issue, which is why I tested multiple power supplies.
Does your graphics card have a vBIOS toggle? If yes, try the alternative vBIOS for that card.
Have you checked for obvious faults on the motherboard or other components? I replaced the motherboard with an RMA. Memory and graphics appear intact. Tomorrow I plan to remove everything from the case and retest.
Have you attempted assembling the PC outside the case like a test bench? The test bench plan is scheduled for tomorrow. I’ll update once the results are in. This whole situation has left me quite confused. Thank you for your help! Keep providing feedback! My schedule is packed, and I’m planning to dismantle it all tomorrow night.
The hard disk is laid out for inspection. These are m.2 drives, which means removing them can be tricky. I plan to dig through it tomorrow to see what’s wrong. It seems the power supply might be the issue I was thinking about when I bought a new one. No success. What bothers me is that I can play nonstop for hours, 4K resolution with ultra settings maintaining around 100 fps without any problems. Sometimes I can’t even browse the web for five minutes before it freezes completely. The computer keeps working, but the motherboard appears to be trying to reprogram the memory—it’s starting to feel like the CPU is failing. I tried a 5800xDDR and it behaved the same way... just lost, lol.
They left the bios screen on for roughly ten minutes and it worked too. I also updated Windows 11 and ran registry checks to confirm there were no conflicts with the system.