Is it normal for a custom-built system to restart unexpectedly?

F5F Stay Refreshed Hardware Desktop Is it normal for a custom-built system to restart unexpectedly?

Is it normal for a custom-built system to restart unexpectedly?

Is it normal for a custom-built system to restart unexpectedly?

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ByFeNix1350
Senior Member

502

10-04-2023, 12:37 AM

#1

Build Specs
Mobo: ASUS X670E-PRO-WIFI
CPU: AMD RYZEN 9 7950X3D
GPU: NVIDIA GEFORCE RTX 4090 24GB
OS: Windows 11

Recent weeks have seen unusual behavior. The system occasionally reboots without any program running, yet the power button remains on. It hasn’t been overclocked and had previously worked exceptionally well. A drivers update was applied just before the problems started, which led me to suspect a possible cause—but I haven’t encountered this issue elsewhere online.

Additionally, adjusting the background settings triggers an error:
"No product key for Windows can be found"
Where do I start? Should I flash the BIOS?

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ByFeNix1350

10-04-2023, 12:37 AM #1

Build Specs
Mobo: ASUS X670E-PRO-WIFI
CPU: AMD RYZEN 9 7950X3D
GPU: NVIDIA GEFORCE RTX 4090 24GB
OS: Windows 11

Recent weeks have seen unusual behavior. The system occasionally reboots without any program running, yet the power button remains on. It hasn’t been overclocked and had previously worked exceptionally well. A drivers update was applied just before the problems started, which led me to suspect a possible cause—but I haven’t encountered this issue elsewhere online.

Additionally, adjusting the background settings triggers an error:
"No product key for Windows can be found"
Where do I start? Should I flash the BIOS?

L

Lizzy16
Member

179

10-04-2023, 01:58 AM

#2

Which PSU are you employing? Remembering that the 4090 may experience significant power surges.

L

Lizzy16

10-04-2023, 01:58 AM #2

Which PSU are you employing? Remembering that the 4090 may experience significant power surges.

G

Gr33nFlar3
Member

158

10-09-2023, 02:12 AM

#3

Check Reliability History/Monitor and Event Viewer.
Both tools might record an error code, warning, or informational event shortly before or during the reboots.

G

Gr33nFlar3

10-09-2023, 02:12 AM #3

Check Reliability History/Monitor and Event Viewer.
Both tools might record an error code, warning, or informational event shortly before or during the reboots.

T

T4TTTBone
Junior Member

16

10-09-2023, 06:11 AM

#4

I realized I omitted an important detail—I'm using the EVGA SUPERNOVA 1600P.

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T4TTTBone

10-09-2023, 06:11 AM #4

I realized I omitted an important detail—I'm using the EVGA SUPERNOVA 1600P.

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vkeb
Junior Member

15

10-10-2023, 03:09 AM

#5

Right now, it doesn't last long enough to accomplish much.

V

vkeb

10-10-2023, 03:09 AM #5

Right now, it doesn't last long enough to accomplish much.

T

td0703
Member

177

10-10-2023, 11:00 PM

#6

It seems to be turning off, but the mistake was made. The power button remains on.

T

td0703

10-10-2023, 11:00 PM #6

It seems to be turning off, but the mistake was made. The power button remains on.

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Sjin
Junior Member

7

10-11-2023, 12:20 AM

#7

If the chipset driver was part of the updates but the BIOS wasn't the latest, I'd recommend updating the BIOS.

S

Sjin

10-11-2023, 12:20 AM #7

If the chipset driver was part of the updates but the BIOS wasn't the latest, I'd recommend updating the BIOS.

S

Shadowsuns
Member

228

10-11-2023, 03:39 AM

#8

We tested the NVIDIA GPU drivers. I didn't provide enough details.

S

Shadowsuns

10-11-2023, 03:39 AM #8

We tested the NVIDIA GPU drivers. I didn't provide enough details.

O

OT5
Junior Member

7

10-14-2023, 09:21 AM

#9

Power on in safe mode and employ Display Driver Uninstaller (www.wagnardsoft.com) to delete the graphics drivers. After that, reinstall the driver and check if the problem continues.

O

OT5

10-14-2023, 09:21 AM #9

Power on in safe mode and employ Display Driver Uninstaller (www.wagnardsoft.com) to delete the graphics drivers. After that, reinstall the driver and check if the problem continues.

M

Megaol_
Member

61

10-15-2023, 04:30 AM

#10

Understood - I'll let you know tomorrow.

M

Megaol_

10-15-2023, 04:30 AM #10

Understood - I'll let you know tomorrow.

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