Installation issues with Ubuntu – assistance required

F5F Stay Refreshed Software Operating Systems Installation issues with Ubuntu – assistance required

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xWaseem09
Member

161

06-20-2022, 04:40 PM

Hello there, I've been attempting to switch from Windows to Linux and have tried installing Linux Mint, Ubuntu, Pop OS, and openSUSE. However, I consistently run into an error after spending over three days troubleshooting without success. I've attached a screenshot of the issue you're facing, which causes the device to freeze completely. I've disabled various boot options like Fast Boot, Secure Boot, TPM, Windows Fast Boot, and Hibernation, along with many guides that didn't help. Any assistance would be greatly appreciated. System details: Model Acer Swift 3 SF314-41, AMD Ryzen 5 3500U with Radeon Mobile GFX, 2100Mhz, 4 cores; RAM 12GB DDR4 2400Mhz; GPU AMD Radeon Vega 8; SSD 512GB NVMe SATA from Kingston. Current OS is Windows 11 Pro.

xWaseem09

06-20-2022, 04:40 PM #1

kitsunny
Junior Member

06-20-2022, 04:40 PM

This occurs during the specified timeframe.

kitsunny

06-20-2022, 04:40 PM #2

This occurs during the specified timeframe.

DIPPY91
Member

216

06-20-2022, 04:40 PM

It occurs during startup in the Ubuntu Live setup, whether compatible mode is enabled or not, and also in OEM mode.

DIPPY91

06-20-2022, 04:40 PM #3

It occurs during startup in the Ubuntu Live setup, whether compatible mode is enabled or not, and also in OEM mode.

Solvoc
Junior Member

06-20-2022, 04:40 PM

Are you certain it’s freezing? It seems to happen gradually once you get past that stage, with no clear indication right away of why it would freeze.

Solvoc

06-20-2022, 04:40 PM #4

Are you certain it’s freezing? It seems to happen gradually once you get past that stage, with no clear indication right away of why it would freeze.

ElFrank365
Member

06-20-2022, 04:41 PM

I stored it overnight but it remained stuck. The initial job timer is locked at 35 seconds and isn't progressing.

ElFrank365

06-20-2022, 04:41 PM #5

I stored it overnight but it remained stuck. The initial job timer is locked at 35 seconds and isn't progressing.

Lips
Senior Member

624

06-20-2022, 04:41 PM

Other problems on the Ubuntu forum were fixed by updating their BIOS to the newest release. You might want to verify if you have the most recent BIOS version installed.

Lips

06-20-2022, 04:41 PM #6

Other problems on the Ubuntu forum were fixed by updating their BIOS to the newest release. You might want to verify if you have the most recent BIOS version installed.

SpiderMan1962
Member

06-20-2022, 04:41 PM

Reviewed Acer's software documentation. Current BIOS version is installed. BIOS Info shows Insyde H20 Setup Utility v1.10.

SpiderMan1962

06-20-2022, 04:41 PM #7

Reviewed Acer's software documentation. Current BIOS version is installed. BIOS Info shows Insyde H20 Setup Utility v1.10.

owldragonaxe
Member

223

06-20-2022, 04:41 PM

It appears the problem relates to USB. Would you like me to attempt disconnecting all devices connected to a USB port?

owldragonaxe

06-20-2022, 04:41 PM #8

It appears the problem relates to USB. Would you like me to attempt disconnecting all devices connected to a USB port?

jonathan__98
Member

111

06-20-2022, 04:41 PM

I removed everything except the installation USB, but the issue remains unresolved.

jonathan__98

06-20-2022, 04:41 PM #9

I removed everything except the installation USB, but the issue remains unresolved.

SoloDroid
Member

180

06-20-2022, 04:41 PM

#10

Things are going haywire with Linux again. On the Ubuntu forums, I saw someone mention using dd mode for writing USB drives. It seems like this might be the solution right now. My understanding stops here.

SoloDroid

06-20-2022, 04:41 PM #10

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